Tiffani Gregg
Parrottsville,TN
Summary
Dynamic Police Communications Officer with extensive experience at Pigeon Forge Police Dept, adept at call prioritization and incident documentation. Proven ability to manage high-pressure situations while maintaining professionalism and attention to detail. Skilled in utilizing NCIC database for information gathering, ensuring public safety through effective teamwork and communication.
Overview
17
17
years of professional experience
Work History
Police Communications Officer
Pigeon Forge Police Dept
Pigeon Forge, TN
07.2014 - Current
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Navigated complex database systems with ease, ensuring prompt access to vital information during time-sensitive events.
- Promoted a positive work environment through teamwork, assisting colleagues during peak call periods.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored emergency calls, prioritizing responses based on urgency and nature of incidents.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Police Communications Officer
Sevier County Sheriff's Office
Sevierville, TN
04.2011 - 07.2014
- Operated multi-channel communication systems to relay critical information to law enforcement personnel.
- Monitored emergency calls, prioritizing responses based on urgency and nature of incidents.
- Documented and maintained accurate records of dispatch activities and incident reports.
- Coordinated with various agencies to ensure effective communication during emergencies.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Handled multiple phone lines simultaneously, effectively triaging emergency situations and coordinating responses.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Correctional Officer
Sevier County Sheriff's Office
Sevierville, TN
05.2008 - 05.2011
- Monitored inmate behavior to maintain safety and order within facility.
- Documented incidents and maintained accurate logs of daily activities and interactions.
- Enforced facility rules and regulations to promote a secure environment.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Assisted with conducting searches of inmates and their surroundings for contraband.
Education
Gatlinburg-Pittman High School
Gatlinburg, TNSkills
- Call prioritization
- Incident documentation
- Public safety
- Information gathering
- Data entry
- Caller engagement
- Teamwork and collaboration
- Multitasking Abilities
- Attention to detail
- NCIC database
- Providing clear directions
- Radio frequencies monitoring
- Task prioritization
- Professionalism
- Adaptability
- Stress management
Timeline
Police Communications Officer
Pigeon Forge Police Dept
07.2014 - Current
Police Communications Officer
Sevier County Sheriff's Office
04.2011 - 07.2014
Correctional Officer
Sevier County Sheriff's Office
05.2008 - 05.2011
Gatlinburg-Pittman High School