Justin Zaia
Farmington Hills,MI
Summary
My name is Justin Zaia, and I am a recent graduate of the University of Detroit Mercy, where I earned a Bachelor of Science in Biology. Throughout my academic journey, I have been driven by a strong desire to contribute to the healthcare field and make a meaningful impact on others' lives. As a first-generation college graduate, I take great pride in achieving this milestone, becoming the first in my family to earn a degree. Motivated by the support and aspirations of my family, I am eager to apply my knowledge and passion to help others, overcome challenges, and contribute to the medical field in a meaningful way.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Farmington Hills Dental
Farmington Hills, MI
08.2021 - 07.2022
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Customer Service Representative
Target
Southfield, MI
01.2017 - 12.2019
- Provided accurate information about products and services to customers.
- Managed sales operations, driving revenue growth, and ensuring excellent customer service at Target.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified needs of customers promptly and efficiently.
- Operated register, handled cash and processed credit card transactions.
Education
Bachelor of Science - Biology
University of Detroit Mercy
Detroit, MI05-2024
Skills
- Instrument preparation
- Inventory management
- Dental records
- Appointment scheduling
- Sanitation protocols
- HIPAA compliance
- Team collaboration
- Teamwork and collaboration
- Sales development
- Client service
- Scheduling
- Community engagement
- Customer service
- Relationship building
- Analysis and reporting
Timeline
Dental Assistant
Farmington Hills Dental
08.2021 - 07.2022
Customer Service Representative
Target
01.2017 - 12.2019
Bachelor of Science - Biology
University of Detroit Mercy
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