Justin Zavaleta
Los Angeles,CA
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Shift Leader
Boba Time
11.2018 - Current
- Provided customer service and was involved in training new team members each month
- Offered strong customer service skills, keeping customers satisfied
- Lifted the morale of employees by improving efficiency and boosting employee job satisfaction
- Communicated with customers daily, provided friendly and courteous service, and answered questions.
Waiter/Food Runner
Concerto
12.2017 - 08.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
Associate of Arts -
Los Angeles City College
Los Angeles, CA06-2017
Skills
- Customer service
- Communication skills
- Food service
- Restaurant experience
- Bilingual
- Time management
- Daily workflows
- Team motivation
- Complaint resolution
- Shift leadership
- Reliability
Languages
Spanish
English
Timeline
Shift Leader
Boba Time
11.2018 - Current
Waiter/Food Runner
Concerto
12.2017 - 08.2018
Associate of Arts -
Los Angeles City College
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