Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Justina Bambace

San Antonio

Summary

Results-driven Business Risk and Control Advisor with extensive experience at large financial and insurance institutions, specializing in risk and control assessments and issue management. Proven track record in enhancing compliance and control environments, achieving a 99% quality pass rate. Strong communicator and collaborator, adept at developing effective controls and fostering relationships to mitigate business risks.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Business Risk and Control Advisor Senior

USAA
San Antonio
07.2017 - Current
  • Issue Management oversight to mitigate identified gaps within the Marketing business process.
  • Process, Risk and Control (PRCI) reviews to maintain and enhance the risk and control environment to meet enterprise standards for Marketing processes.
  • Conduct annual Risk and Control Self Assessment (RCSA) to identify, assess and manage potential risks that could impact Marketing operations.
  • Develop new controls and enhance existing controls.
  • Quality Control testing to validate controls are designed and operating effectively to mitigate risk.
  • Conduct impact assessments on any new or updates to existing laws, rules and regulations applicable to Marketing operations.

Business Process Analyst – Disputes Control Support/RCSA

JPMorgan Chase
San Antonio
02.2016 - 07.2017
  • Manage risk and controls for the business to adhere to regulatory requirements, legal obligations, and reduce business risk by conducting annual RCSA reviews on very high and high risk rated controls.
  • Develop new controls and standard operating procedures.
  • Manage and conduct process mapping updates to include risk and control assessments not captured in annual RCSA testing.
  • Perform independent business testing of procedures, processes, and controls used to manage risk to include creation of test scripting to assess effectiveness of control processes.
  • Collect and validate evidence for control testing.
  • Track and report out control testing progress, obstacles, and results to leadership.
  • Train new team members on the RCSA and testing processes.
  • Action Plan management.

Business Process Sr. Specialist III – Dispute Risk Control

JPMorgan Chase
San Antonio
03.2015 - 02.2016
  • Process Owner for Grady Closed by Specialist control file.
  • Maintain the master file that holds all completed audits and ensure spreadsheet data accuracy.
  • Perform targeting reporting and provide weekly/monthly reports to business.
  • Maintain procedures for conducting the Grady Closed by Specialist auditing process.
  • Provide coaching and log feedback confirmations.
  • Currently performing targeted audits on 7 reports.
  • Process corrections for urgent items to avoid forfeiture reporting.
  • Maintaining a quality pass rate of 99% and higher.

Client Service Representative

Capital Group/American Funds
San Antonio
07.2012 - 01.2014
  • Handled incoming calls from brokers/shareholders.
  • Maintained retirement accounts and performed maintenance.
  • Stayed updated on requirements and tax forms.
  • Provided detailed fund information.
  • Maintained high-level quality and efficiency with high transaction accounts.

Operation Coordinator – CCD

JPMorgan Chase
San Antonio
05.2011 - 07.2012
  • Responsible for payroll auditing and corrections.
  • Created Excel templates for attendance and contests.
  • Maintained employee folder updates and filing.
  • Created and distributed PowerPoint communications.
  • Managed supplies and department recognition programs.

Unit Specialist – Merchant Disputes

JPMorgan Chase
San Antonio
09.2008 - 05.2011
  • Career Connection Top Performer.
  • Employee Satisfaction and Coaching Team Member.
  • Pega Project SME – Validated and tested systems.
  • Located and reported program issues.
  • Acted as Team Manager for 2 months.
  • Worked on Multi-Redirect Fraud Project.
  • 3+ scorecard rating for over 12 months.
  • Unit Specialist of the Quarter – Q1 2010.

Dispute By Phone, Representment Analyst

JPMorgan Chase
San Antonio
10.2004 - 09.2008
  • Investigated and resolved cardholder disputes.
  • Applied MasterCard and Visa regulations.
  • Customized dispute letters.
  • Acted as Unit Specialist and Senior Advisor.
  • Pega SME – Validated and trained new system.
  • Member of Employee Satisfaction Committee.

Education

High School Diploma -

Samuel Clemens
Schertz, TX
05-1996

Skills

  • Risk and control self-assessments
  • Issue management
  • Regulatory compliance
  • Risk assessment
  • Process mapping
  • Quality control testing
  • Team collaboration
  • Attention to detail
  • Communication skills
  • Relationship building
  • Customer service
  • Industry knowledge
  • Time management
  • Compliance requirements
  • Critical thinking
  • Presentation skills

Certification

  • UTSA Executive Education, Introduction to Project Management
  • UTSA Executive Education, Fundamentals of Quality Performance & Quality Improvement
  • ABA, Certificate in Operational Risk Management

Languages

English
Professional

Timeline

Business Risk and Control Advisor Senior

USAA
07.2017 - Current

Business Process Analyst – Disputes Control Support/RCSA

JPMorgan Chase
02.2016 - 07.2017

Business Process Sr. Specialist III – Dispute Risk Control

JPMorgan Chase
03.2015 - 02.2016

Client Service Representative

Capital Group/American Funds
07.2012 - 01.2014

Operation Coordinator – CCD

JPMorgan Chase
05.2011 - 07.2012

Unit Specialist – Merchant Disputes

JPMorgan Chase
09.2008 - 05.2011

Dispute By Phone, Representment Analyst

JPMorgan Chase
10.2004 - 09.2008

High School Diploma -

Samuel Clemens
Justina Bambace