Justina Curry

• Lead enterprise healthcare technology support operations across multiple facilities and service lines, directing teams of up to 500 resources.
• Oversee command center operations, critical incident management, escalation processes, and enterprise communications to ensure operational continuity.
• Serve as a key liaison between executive leadership, Enterprise Digital Services, Incident Command, and Emergency Operations Centers during high-impact events.
• Develop executive dashboards, performance metrics, and operational reporting to support strategic decision-making and service excellence.
• Drive continuous improvement, workforce planning, coaching, mentorship, and leadership development initiatives that enhance efficiency, customer satisfaction, and team performance.

• Led and managed a team of 115+ clinical support professionals, ensuring timely, high-quality support for hospital clinical staff.
• Participated in daily leadership meetings, providing operational updates, resource status reports, and escalation management.
• Oversaw the tracking, prioritization, and resolution of SharePoint service tickets to maintain efficient workflow and issue management.
• Managed project risks, milestones, and issue resolution activities to support operational objectives and service delivery goals.
• Prepared and maintained weekly staffing and resource allocation reports to ensure alignment with budget targets and workforce planning requirements.
• Maintained daily operational trackers for critical issues, resource deployment, and coverage across key clinical support areas.
• Coordinated resource assignments and workload balancing to meet changing business and clinical support demands.
• Addressed and resolved employee relations and HR-related issues, ensuring compliance with organizational policies and fostering a positive work environment.
• Monitored team performance, provided coaching and guidance, and supported professional development initiatives to improve service quality and operational effectiveness.

• Provide advanced Epic support and workflow optimization services for providers across ambulatory, urgent care, operating room, and inpatient settings.
• Design and enhance SmartTools, SmartTexts, order sets, and documentation templates to improve clinical efficiency and streamline workflows.
• Deliver physician coaching and workflow consultations to promote best practices and increase user adoption.
• Collaborate with providers and clinical teams to optimize Epic functionality and support high-quality patient care.

Lead and supervise 4 a team of clinical data abstractors. Review patient medical records and ensure accurate extraction of required clinical data. Maintain compliance with abstraction guidelines, regulatory requirements, and quality standards. Conduct audits and quality checks to ensure data accuracy and completeness. Train, mentor, and support abstraction staff. Collaborate with hospital leadership. Analyze abstraction trends and identify process improvements. Prepare reports for hospital quality initiatives, accreditation programs, or external registries.

• Served as a physician advocate and Epic subject matter expert, providing guidance and support to providers across clinical settings.
• Facilitated provider training, workflow validation, and go-live activities to ensure successful system adoption and operational readiness.
• Partnered with clinical teams to optimize workflows, resolve issues, and enhance the overall provider experience.