Oscar Rodriguez
Union City,USA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Command Center Manager
Security USA Inc.
08.2025 - Current
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Executed day-to-day functions of command center.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed work and performance of more than 8 employees.
Area Operations Manager
Guardian Security Services Inc
09.2020 - 06.2025
- Multi-site/account management and operations experience while overseeing and leading a team of field associates.
- Managed the scheduling, payroll, staffing, safety, and quality assurance aspects of each client accounts.
- Ensured compliance of all existing process and consistently met the defined contractual service level agreement.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Cross-trained existing employees to maximize team agility and performance.
Service Account Manager
Allied Universal
09.2019 - 08.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Identified, developed, implemented and maintained security protocols for organization.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Developed improved training methods with focus on public safety and officer awareness.
Field Supervisor
APG Security LLC
08.2016 - 08.2019
- Served as the primary point of contact for over 15 clients
- Inspected sites to evaluate safety, operations and crew performance against objectives.
- Managed safety and security of location to prevent intrusion, criminal activity, vandalism and injuries to workers.
- Met with customers to resolve issues and build productive relationships.
- Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Shift Leader
Walgreens
08.2013 - 08.2016
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Maximized performance by monitoring daily activities and mentoring team members.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Diploma -
Memorial High School
West New York, NJ01.2013
Skills
- Human Resources Management
- Win-team, Paylocity, TrackTIk
- Analysis skills
- Knowledgeable with payroll/time keeping software
- Recruiting
- Fluent in English and Spanish
- Managing operations and efficiency
- Proficient in MS Office (Word, Excel, PowerPoint) Outlook
- Employee Evaluation
Certification
- SORA
- Guard Card
Languages
Bilingual
Timeline
Command Center Manager
Security USA Inc.
08.2025 - Current
Area Operations Manager
Guardian Security Services Inc
09.2020 - 06.2025
Service Account Manager
Allied Universal
09.2019 - 08.2020
Field Supervisor
APG Security LLC
08.2016 - 08.2019
Shift Leader
Walgreens
08.2013 - 08.2016
Diploma -
Memorial High School