Zoe Wang
Union City,USA
Summary
Professional with 15 years of experience in customer account management, supply chain operations, and sales. Fluency in verbal and written English and Mandarin Chinese. Passionate international business in import/export, supply chain management, and global trade compliance. Skilled in coordinating cross-border logistics, managing client relationships, and bridging cultural differences to partnerships.
Overview
16
16
years of professional experience
Work History
Account Manager/Sales Associate
Resonac America/ Lincstech America
05.2023 - Current
- August 2024 to the present at Lincstech America (Sales Assistant)
- Purchase components from online vendors, including MOUSER, Digikey, Venkel, and request the quotations from others via email.
- Manage customer orders in the QuickBooks system and coordinate with factories to make the shipment arrangements.
- Prepare the documentation for shipping and receiving between warehouses and customers. Keep transition records on time in the inventory management tracking system.
- Communication with factories in Singapore and Japan.
- May 2023 to August 2024 at Resonac America (Account Manager)
- Build and maintain strong, long-term relationships with a portfolio of assigned customers.
- Manage inventories in different stock bases, based on customer demand forecasts, and arrange consignment shipments.
- Drive sales revenue growth by identifying and developing new sales opportunities with existing clients.
- Work with internal teams, including sales coordinators, engineers, and factories, to meet customer expectations.
- Communication with the factory in Singapore.
Customer Account Specialist
BizLink Technology
01.2022 - 04.2023
- Work with purchasing, engineers, and the management team to submit the quotations on time to the NPI team.
- Manage customer orders in the SAP system and coordinate with the production and logistics teams to deliver products to meet the required date.
- Address and resolve customer complaints, provide solutions, and follow up on commitments.
- Maintain open and interactive communication between clients and internal teams to ensure customer satisfaction and business goals are met.
- Communication with factories in China, Taiwan, and Malaysia.
Customer Service Representative
Wintronics International, Inc.
02.2020 - 01.2022
- Manage customers orders in the LogMeIn system and coordinate with purchasing to ensure the timely delivery of raw materials.
- Work with the engineers to find an alternative component solution that meets the required ship date.
- Collect and analyze customers forecasts and work with the management team to make the shipment arrangement.
- Communication with factories, including China and Taiwan.
International Student Assistant
San Jose City College
08.2017 - 05.2019
- Perform data entry, maintain organized student files, and manage office supplies.
- Help with orientation programs, social events, holidays, and parties.
- Assist with creating and distributing materials, flyers, and social media content for international student programs.
- Schedule appointments between counselors and students to set study goals and determine classes for achieving them.
Sales and Customer Service Manager
China Telecom
12.2009 - 09.2016
- Identify potential clients, develop relationships, and promote telecommunications products and services.
- Understand customer requirements to recommend appropriate internet, phone service, and data solutions.
- Prepare quotations and cost-effective solutions for individual or business clients.
- Maintain and grow relationships with existing clients, and provide ongoing support and problem-solving.
Education
Accounting (Certificate) -
San Jose City College
San Jose, CA05.2019
Communication Engineering (Bachelor's) - undefined
Beijing University of Posts and Telecommunications
Beijing, CN07.2014
Communication Technology (Associate) - undefined
Beijing Information Technology College
Beijing, CN09.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
Timeline
Account Manager/Sales Associate
Resonac America/ Lincstech America
05.2023 - Current
Customer Account Specialist
BizLink Technology
01.2022 - 04.2023
Customer Service Representative
Wintronics International, Inc.
02.2020 - 01.2022
International Student Assistant
San Jose City College
08.2017 - 05.2019
Sales and Customer Service Manager
China Telecom
12.2009 - 09.2016
Communication Engineering (Bachelor's) - undefined
Beijing University of Posts and Telecommunications
Communication Technology (Associate) - undefined
Beijing Information Technology College
Accounting (Certificate) -
San Jose City College