Justina Guzman
Washington ,DC
Summary
Experienced and reliable professional with a strong desire to contribute to a customer service role. Proven track record of delivering exceptional service. Dedicated to providing top-notch assistance, and ensuring customer satisfaction. Keen attention to detail, and excellent communication skills. Strive to effectively address customer needs, and exceed expectations. Seeking the opportunity to utilize expertise in a customer-centric environment and make a positive impact on the overall customer experience.
Overview
11
11
years of professional experience
Work History
Crew chief
Dominos pizza
09.2018 - 01.2020
- Company Overview: TEAM WASHINGTON
- Maintaining/counting inventories, making sure restaurant as well as employees respected & followed all food safety regulations, training new employees & assessing customer satisfaction
- TEAM WASHINGTON
Customer service representative
Lasalle Network
02.2021 - 07.2021
- Company Overview: Chicago IL
- Worked online addressing questions, resolving complaints & also taking praises by clients who have already purchased food or used company's delivery service
- Chicago IL
Bartender/Server
10.2021 - 01.2022
- Served alcoholic beverages, build rapport with guest, assisted waiters when needed, sold promotional drinks daily increasing restaurants sales average as well as maintaining the cleanliness of the bar
Cashier
Snipes USA
09.2022 - 07.2023
- Promote all footwear and accessories to reach daily goal, cleaning/organizing my register, censor apparel, building rapport with customers
Infant/Toddler teacher
Bright beginnings
09.2019 - 01.2021
- Changing babies, helping toddlers go to the restroom, maintaining a clean and safe play/activity area for all children, serving/feeding lunch, as well as reading and helping with homework/activities
Paraprofessional
St. Coletta of greater Washington public charter special education school
06.2014 - 08.2018
- I am assigned to specific students & on a daily my job consists of individually teaching my students numeracy as well as literacy, practicing daily living skills , support with feeding, changing/bathing also
ABA Technician
Brightminds Intervention
09.2024 - Current
- Developed individualized behavior intervention plans to address challenging behaviors and promote positive growth.
- Promoted generalization of learned skills by incorporating natural environment training strategies.
- Equipped caregivers to be active participants in intervention through addressing specific goals, delivering coaching sessions and communicating with entire team.
- Provided ongoing parent training to facilitate consistency across home and therapy environments.
- Conducted functional assessments to identify environmental variables contributing to challenging behaviors.
- Delivered services in diverse settings such as homes, daycare centers and other community settings and maintained confidentiality of information regarding children and families.
Education
Associate's Degree - Early childhood development
Penn Foster online college
02.2025
High School -
Crossland High School
08.2018
Skills
- Collaboration with professionals
- Reinforcement procedures
- Functional communication training
- Social skills development
- Prompting strategies
- Motor skills development
- Natural environment teaching
Timeline
ABA Technician
Brightminds Intervention
09.2024 - Current
Cashier
Snipes USA
09.2022 - 07.2023
Bartender/Server
10.2021 - 01.2022
Customer service representative
Lasalle Network
02.2021 - 07.2021
Infant/Toddler teacher
Bright beginnings
09.2019 - 01.2021
Crew chief
Dominos pizza
09.2018 - 01.2020
Paraprofessional
St. Coletta of greater Washington public charter special education school
06.2014 - 08.2018
Associate's Degree - Early childhood development
Penn Foster online college
High School -
Crossland High School
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