Justina Henderson
Sealy,TX
Summary
Knowledgeable Revenue Cycle Manager with proven background in revenue cycle management, delivering strategic improvements to optimize financial performance. Successfully implemented process enhancements and streamlined billing operations, resulting in efficient revenue collection and improved patient satisfaction. Demonstrated expertise in healthcare finance and team leadership, fostering collaboration and driving results.
Overview
18
18
years of professional experience
Work History
REVENUE CYCLE MANAGER
ALAN JARRETT M.D.
05.2013 - Current
- Reviewed billing problems, researched issues, and resolved concerns. Increased cash flow through timely resolution of payer denials and underpayments.
- Decreased denials by conducting thorough audits of charge capture procedures and providing feedback to clinical teams on documentation requirements.
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Developed customized training programs for staff, resulting in increased efficiency and productivity within the department.
- Trained new team members on revenue cycle best practices, contributing to a more knowledgeable workforce.
- Contributed to staff retention efforts by fostering a positive work environment, promoting teamwork, and recognizing employee achievements regularly.
REVENUE CYCLE SPECIALIST
HOUSTON EYE ASSOCIATES
01.2011 - 04.2013
- Increased revenue by identifying and resolving billing errors in a timely manner.
- Assisted patients in understanding complex billing statements, leading to increased trust between patients and healthcare providers.
- Provided regular updates on billing status to upper management through detailed reports.
- Served as a liaison between clinical departments, finance, and administration, ensuring smooth communication for proper revenue cycle management.
BILLING SPECIALIST
BELLAIRE AND KATY EYE CONSULTANTS
08.2007 - 04.2011
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
Education
MBA -
University Of Houston-Victoria
05-2025
Bachelor of Science - Psychology
University of Houston-Victoria
05-2023
Skills
- Revenue performance
- Denial resolution
- Billing cycle expertise
- Account monitoring
- Claims management
- Staff training and development
Languages
Spanish
Full Professional
Timeline
REVENUE CYCLE MANAGER
ALAN JARRETT M.D.
05.2013 - Current
REVENUE CYCLE SPECIALIST
HOUSTON EYE ASSOCIATES
01.2011 - 04.2013
BILLING SPECIALIST
BELLAIRE AND KATY EYE CONSULTANTS
08.2007 - 04.2011
MBA -
University Of Houston-Victoria
Bachelor of Science - Psychology
University of Houston-Victoria
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