Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justina Knowles

Houston

Summary

Demonstrated ability to develop strong relationships with customers through personalized assistance and support. Identified and implemented improvements in customer service processes, leading to enhanced customer satisfaction. Collaborated with various departments to resolve complex issues, ensuring that customer needs were met effectively. Maintained oversight of order tracking from initiation to delivery, conducting follow-ups to confirm resolution of customer inquiries.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Representative

TruGreen
Houston
05.2023 - 01.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

Bachelor of Science - Business Administration

University of Lagos
Nigeria
09-2014

GED -

Baptist High School
Lagos , Nigeria
08-2009

Skills

  • Order tracking
  • Process improvement
  • Customer service
  • Issue resolution
  • Customer relationship management
  • Team collaboration
  • Problem solving

Certification

Bsc.

Ged

Cna

Bachelor of nursing (current) HCC

Timeline

Customer Service Representative

TruGreen
05.2023 - 01.2025

Bachelor of Science - Business Administration

University of Lagos

GED -

Baptist High School
Justina Knowles