Summary
Overview
Work History
Education
Skills
Timeline
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Justina Lakas Conant

Missouri Valley,IA

Summary

Dynamic retail professional with extensive experience at Elite Enterprise, excelling in customer service and problem-solving. Proven ability to enhance customer engagement and boost retention through personalized interactions. Skilled in cash handling and fostering teamwork, consistently maintaining high standards of organization and cleanliness to elevate the shopping experience.

Overview

16
16
years of professional experience

Work History

Retail Sales Associate

Elite Enterprise
11.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Waitress Supervisor

Bamboo Village Chinese Restaurant
04.2017 - 10.2020
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
  • Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.

Cashier

Taco Johns
07.2009 - 11.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Missouri Valley
Missouri Valley, IA
05.2014

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Time management
  • Customer assistance
  • Cash handling
  • Customer engagement
  • Store opening and closing
  • Relationship building

Timeline

Retail Sales Associate

Elite Enterprise
11.2020 - Current

Waitress Supervisor

Bamboo Village Chinese Restaurant
04.2017 - 10.2020

Cashier

Taco Johns
07.2009 - 11.2010

High School Diploma -

Missouri Valley

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