Justina Loveland
Centereach
Summary
Detail-oriented professional with a background in retail management. Expertise in daily store operations, team leadership, and customer relations. Dedicated to enhancing productivity and achieving store goals through strategic planning and effective execution.
Overview
12
12
years of professional experience
Work History
Store Manager
Spirit Christmas
Bohemia, NY
11.2025 - 01.2026
- Managed daily store operations, ensuring a seamless shopping experience for customers.
- Trained and supervised staff in customer service protocols and sales techniques.
- Implemented visual merchandising standards to enhance product presentation and store aesthetics.
- Monitored inventory levels, coordinating restocking efforts to maintain optimal stock availability.
Assistant Manager
Spirit Halloween
Centereach, NY
07.2025 - 11.2025
- Assisted in daily store operations, ensuring effective inventory management and customer service.
- Supported staff training initiatives, enhancing team performance and product knowledge.
- Executed visual merchandising strategies to optimize product display and attract customers.
- Monitored sales trends, providing insights for stock replenishment and promotional efforts.
Freight Supervisor
JOANN Fabrics and Crafts
Bohemia, NY
02.2023 - 02.2025
- Supervised daily freight operations, ensuring timely processing and distribution of merchandise.
- Implemented efficient inventory management practices to optimize stock levels and reduce delays.
- Trained and mentored team members on safety protocols and operational best practices.
- Optimized warehouse space utilization by analyzing inventory levels and adjusting storage strategies accordingly.
Assistant Manager
Spirit Christmas
Bohemia, NY
11.2024 - 01.2025
- Collaborated with team members to maintain a clean and organized store environment.
- Adapted quickly to changing priorities during peak seasonal periods, ensuring operational efficiency.
- Contributed to loss prevention efforts through diligent monitoring of store security practices.
- Provided exceptional customer service, resolving inquiries and enhancing overall shopping experience.
Overnight Stocker
Big Lots
Centereach, NY
07.2017 - 12.2024
- Stocked shelves efficiently, maintaining product availability and organization.
- Assisted in inventory management using handheld scanners for accuracy.
- Collaborated with team to ensure timely restocking of merchandise.
- Monitored sales floor for product displays, enhancing customer experience.
Store Manager
Spirit Halloween
Lake Grove, NY
07.2024 - 11.2024
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed staff schedules, optimizing coverage during peak hours for improved service efficiency.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Spirit Halloween
Stony Brook, NY
07.2023 - 11.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Assistant Manager
Spirit Halloween
Stony Brook, NY
07.2022 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Spirit Halloween
Stony Brook, NY
09.2021 - 11.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Sales Associate
JOANN Fabrics and Crafts
Centereach, NY
10.2013 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Bachelor of Science - Juvenile Deliquency
John Jay College of Criminal Justice
New York, NY05.2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Friendly and positive
Timeline
Store Manager
Spirit Christmas
11.2025 - 01.2026
Assistant Manager
Spirit Halloween
07.2025 - 11.2025
Assistant Manager
Spirit Christmas
11.2024 - 01.2025
Store Manager
Spirit Halloween
07.2024 - 11.2024
Store Manager
Spirit Halloween
07.2023 - 11.2023
Freight Supervisor
JOANN Fabrics and Crafts
02.2023 - 02.2025
Assistant Manager
Spirit Halloween
07.2022 - 11.2022
Assistant Manager
Spirit Halloween
09.2021 - 11.2021
Overnight Stocker
Big Lots
07.2017 - 12.2024
Sales Associate
JOANN Fabrics and Crafts
10.2013 - 09.2015
Bachelor of Science - Juvenile Deliquency
John Jay College of Criminal Justice