Justina L Yeboah
Ellington,CT
Summary
ACCOUNT MANAGER / CLIENT RELATIONSHIP & OPERATIONS LEADER
Strategic and results-driven professional with 7+ years of experience managing cross-functional teams, building strong client and partner relationships, and driving operational excellence. Demonstrated ability to develop solutions, communicate effectively with stakeholders at all levels, and exceed performance targets. Combines a healthcare administration background with strong project coordination, customer success, and program oversight expertise.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Manager (HR / Client Operations Lead) |
Sovereign Homemakers and Companions LLC – East Hartford, CT
Connecticut
09.2023 - 01.2026
- Built and maintained strong working relationships with clients, families, clinical teams, and external partners to ensure high-quality service delivery.
- Coordinated complex schedules, service transitions, and program logistics for multidisciplinary teams.
- Implemented operational improvements that enhanced service responsiveness and organizational performance.
- Led training and engagement initiatives that strengthened staff capabilities and client satisfaction.
Patient Care Assistant / Operations Support
Connect RN
Waltham, MA
10.2022 - 09.2023
- Fostered collaboration between clinical and administrative teams to deliver seamless care coordination.
- Supported payroll and benefits operations, improving accuracy and reporting effectiveness.
- Collaborated with leadership to refine processes and enhance service delivery outcomes.
Sam’s Club – Columbus, OH
Sam’s Club – Columbus, OH
Columbus, OH
03.2019 - 05.2022
- Managed customer engagement programs to deepen loyalty and drive service adoption.
- Analyzed performance data and recommended solutions that improved team productivity and operations.
- Developed cross-departmental strategies to streamline workflows and improve customer experience.
Customer Service Representative & Sales Associate
Delta Airlines Global Services
Atlanta, CA
08.2016 - 10.2017
- Delivered high-level customer service and resolved complex issues, contributing to stronger satisfaction scores.
- Collaborated with team members to exceed performance targets and enhance operational standards.
Customer Service Representative
University of Ghana, Legon
Ghana
11.2015 - 09.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call environments while maintaining service quality and customer satisfaction.
- Processed orders, returns, and exchanges accurately using CRM software to enhance efficiency.
- Trained new representatives on company policies, procedures, and customer service best practices.
Internship Student
Commission on Human Rights and Administrative Justice
N/A
05.2014 - 08.2014
- Assisted in conducting human rights research and data collection for ongoing projects.
- Drafted reports summarizing findings and recommendations for policy improvements.
- Collaborated with team members to prepare presentations for stakeholder meetings.
- Reviewed and analyzed legal documents to ensure compliance with human rights standards.
Education
Master of Arts - Health Administration
Grand Canyon University
Phoenix, AZ04.2022
Bachelor of Arts - Human Relations/ Social Work /Political Science
University of Ghana
Ghana09.2015
Skills
- Client & Partner Relationship Management
- Strategic Communication & Stakeholder Engagement
- Project Planning & Execution
- Performance Tracking & Reporting
- Cross-Functional Collaboration
- Operations Optimization
- Problem Solving & Initiative
- Training & Team Leadership
Accomplishments
Organized a project for kidney care foundation (Fundraising)
Certification
Career Development
Leadership Academy
Languages
French
Professional Working
Timeline
Care Manager (HR / Client Operations Lead) |
Sovereign Homemakers and Companions LLC – East Hartford, CT
09.2023 - 01.2026
Patient Care Assistant / Operations Support
Connect RN
10.2022 - 09.2023
Sam’s Club – Columbus, OH
Sam’s Club – Columbus, OH
03.2019 - 05.2022
Customer Service Representative & Sales Associate
Delta Airlines Global Services
08.2016 - 10.2017
Customer Service Representative
University of Ghana, Legon
11.2015 - 09.2016
Internship Student
Commission on Human Rights and Administrative Justice
05.2014 - 08.2014
Master of Arts - Health Administration
Grand Canyon University
Bachelor of Arts - Human Relations/ Social Work /Political Science
University of Ghana