Justina Neyor
Willingboro,NJ
Summary
Highly organized and detail-oriented administrative professional excelling in office management and special projects. Skilled team leader with expertise in project management, financial tracking, customer relationship management, and marketing. Results-oriented strategic planner with extensive industry knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Salon Manager
Bellas Braiding Salon
Burlington , NJ
12.2022 - Current
- Assisted in managing daily operations of the salon including staffing, customer service, and inventory control.
- Developed and maintained positive relationships with clients to ensure repeat business.
- Trained new stylists on proper use of equipment and products to improve efficiency and safety standards.
- Supervised all employees in the salon to ensure quality services were provided to customers.
- Created a monthly budget for the salon and ensured it was followed throughout the month.
- Maintained records of client's services, appointments, payments. Using software such as Salon Iris or Booker, and Quickbooks.
Mortgage Servicing Specialist
Cenlar FSB
Ewing, NJ
02.2020 - 12.2021
- Assisted customers with inquiries related to their loans and payments.
- Researched and resolved discrepancies between borrowers' accounts and lenders' documents.
- Assessed loan modification opportunities for non-performing loans
- Prepared reports summarizing account activity for management review.
- Maintained adherence to federal, state, and local mortgage servicing regulations.
- Investigated disputes raised by customers concerning their loan terms or payments.
Banking Specialist
TD Bank
Mount Laurel, NJ
05.2018 - 01.2020
- Delivered client support for banking products and services
- Assisted in creating new accounts, processed deposits and withdrawals, and maintained accurate records of transactions.
- Investigated queries on interest rates and associated charges.
- Exceeded customer service satisfaction ratings by providing prompt answers to specific questions.
- Educated customers on banking policies, procedures, and digital banking platforms.
Mortgage Specialist
Freedom Mortgage Corporation
Moorestown, NJ
07.2016 - 04.2018
- Provided guidance on loan products and services to prospective borrowers.
- Researched current market trends to identify potential opportunities for clients.
- Negotiated terms and conditions of loans with borrowers based on their individual needs.
- Maintained accurate records of all transactions including origination fees, interest rates.
- Updated existing database regularly with new customer information and changes in policies and procedures.
Assistant Store Manager
Boston Market
Mount Holly, NJ
08.2012 - 06.2016
- Maintained clear and effective communication channels among team members, enhancing operational efficiency
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Organized activities that promoted cross-departmental communication
- Ensured compliance with local health department regulations regarding food safety standards.
- Implemented optimized methods for higher productivity performance.
Education
High School Diploma -
Kennedale High School
Kennedale, TX06-2012
Skills
- Marketing Strategy Development
- Scheduling Optimization
- Workforce Retention
- Financial Planning
- Effective Task Delegation
- Document Control
- Data Entry
- Microsoft Outlook
- Coordination
- Spreadsheets
- Project management abilities
Certification
- Foundations Of Project Management
Timeline
Assistant Salon Manager
Bellas Braiding Salon
12.2022 - Current
Mortgage Servicing Specialist
Cenlar FSB
02.2020 - 12.2021
Banking Specialist
TD Bank
05.2018 - 01.2020
Mortgage Specialist
Freedom Mortgage Corporation
07.2016 - 04.2018
Assistant Store Manager
Boston Market
08.2012 - 06.2016
- Foundations Of Project Management
High School Diploma -
Kennedale High School
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