Justina Terry
Carteret
Summary
Dynamic professional with extensive experience in customer service and data management, notably at Medix. Proven ability to resolve inquiries efficiently while demonstrating exceptional communication and problem-solving skills. Adept at multi-tasking and detail-oriented tasks, ensuring high-quality outcomes in fast-paced environments. Committed to enhancing team performance and customer satisfaction. Over 4+ years of experience in high volume customer service environments.
Overview
7
7
years of professional experience
Work History
Professional Dog Groomer
Wash N' Wiggle
02.2023 - 03.2025
- Performed thorough grooming services including bathing, brushing, and nail trimming for various dog breeds.
- Ensured high standards of cleanliness and hygiene in grooming facilities using industry best practices.
- Mentored junior groomers, providing training on techniques and customer service excellence.
- Developed personalized grooming plans based on individual pet needs and owner preferences.
- Answering inbound calls
- Appointment setting
- Active listening
Data Processor
Saddle Creek Corporation
04.2021 - 01.2023
- Processed high volumes of data accurately and efficiently in fast-paced environments.
- Verified and validated data entries to ensure consistency and integrity across systems.
- Utilized advanced software tools for data management, enhancing workflow effectiveness.
- Collaborated with team members to troubleshoot data discrepancies and implement solutions.
Call Center Representative
Medix
03.2018 - 08.2020
- Managed high-volume inbound calls, ensuring timely resolution of customer inquiries.
- Utilized CRM software to document interactions and track customer issues effectively.
- Assisted in training new team members on call handling procedures and best practices.
- Resolved customer complaints by providing accurate information and appropriate solutions.
Education
High School Diploma -
Paterson Catholic
Paterson, NJNo Degree - Undecided
PCCC
Paterson, NJSkills
- Communication
- Problem solving
- Time management
- Detail oriented
- Multi-tasking
- Inbound Calls
- Scheduling
- Active Listening
- Stress management
- Computer proficiency
Timeline
Professional Dog Groomer
Wash N' Wiggle
02.2023 - 03.2025
Data Processor
Saddle Creek Corporation
04.2021 - 01.2023
Call Center Representative
Medix
03.2018 - 08.2020
High School Diploma -
Paterson Catholic
No Degree - Undecided
PCCC
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