Justin Allen De Jesus
Jacksonville,FL
Summary
Experienced and customer service oriented with a proven track record of delivering exceptional guest experiences in the hospitality industry. Skilled in providing prompt and accurate room service, managing guest requests, and maintaining high standards of cleanliness and organization. Demonstrated ability to handle guest complaints professionally, adhering to food safety regulations, and excelling in a fast-paced environment. Committed to enhancing guest satisfaction and contributing to a positive team dynamic.
Overview
2
2
years of professional experience
Work History
In Room Dinning Service Expert
Ritz-Carlton of Amelia Island
Amelia Island, FLORIDA
07.2022 - 08.2024
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained open communication with team members and management team, resulting in successful project outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Delivered prompt and courteous room service to guests, ensuring accurate and timely order delivery.
- Assisted guests with special requests and dietary needs, ensuring a personalized dining experience.
- Maintained cleanliness and organization of service carts, ensuring a professional appearance at all times.
- Coordinated with kitchen staff to ensure the accuracy and quality of food and beverage orders.
- Conducted inventory checks and restocked supplies, ensuring all necessary items were available for efficient service.
- Resolved guest complaints and issues professionally, maintaining a high standard of guest satisfaction.
- Provided recommendations and information about hotel amenities and local attractions to enhance guest experiences.
- Managed cash transactions and processed payments accurately, ensuring proper handling of hotel resources.
- Adhered to health and safety regulations, maintaining a clean and safe working environment.
- Assisted in training new room service staff, fostering a collaborative and supportive team environment.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL09-2014
Skills
- Exceptional Customer Service: Ability to provide a welcoming and attentive service experience to hotel guests
- Effective Communication: Clear and professional communication with guests, kitchen staff, and colleagues
- Attention to Detail: Ensuring all orders are accurate and meet guest specifications
- Time Management: Efficiently managing time to deliver orders promptly and handle multiple tasks
- Problem-Solving: Quickly and effectively resolving guest complaints and issues
- Food and Beverage Knowledge: Understanding of menu items, ingredients, and dietary requirements
- Adaptability: Flexibility to handle varying guest needs and hotel demands
- Upselling Techniques: Promoting additional services and menu items to enhance guest experience and increase sales
Accomplishments
- Nominated in 2022 Northeast Florida Rose Award (Recognition of Service Excellence)
- 2023 Service Champion In Ritz Carlton Amelia Island Hotel
Timeline
In Room Dinning Service Expert
Ritz-Carlton of Amelia Island
07.2022 - 08.2024
High School Diploma -
Sandalwood High School
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