Justin Allen De Jesus
Fine Dining Service
Summary
10 Years in overall experience in working in luxury hospitality environments. Proven track record of delivering exceptional guest services. Demonstrated expertise in food and beverage, maintaining high standard of safety & sanitization. Strong attention to detail, adaptability and communication to ensure seamless coordination and guest satisfaction at all events.
Overview
10
10
years of professional experience
1
1
Language
Work History
In Room Fine Dining
Ritz Carlton Hotel
Fernandina Beach, Florida
07.2022 - 08.2024
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maintained clean and safe work environment.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Assisted with the training of new team members, sharing expertise on service standards and expectations.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Developed strong relationships with repeat guests, providing consistent quality service during each stay.
- Improved teamwork among staff members by fostering open communication and collaboration between departments involved in the in-room dining process.
- Implemented upselling techniques to increase overall revenue from in-room dining services.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
In Room Dining & Banquet Service
Ponte Vedra Lodge & Club
Jacksonville, FL
04.2014 - 06.2022
- Deliver high-quality, personalized service to meet or exceed guest expectations. Ability to read guest cues and respond proactively to provide a memorable experience.
- Ensure that all orders are correct, well-presented, and that all aspects of the dining setup, from table linens to glassware, are arranged perfectly. This includes an eye for spotting any service errors or presentation flaws.
- Follow proper service techniques, from order taking to clearing plates, ensuring that all actions align with fine dining standards such as serving from the left and clearing from the right.
- Proficient in preparing rooms for events, including setting up tables, chairs, buffets, and displays according to event layouts. Ensure smooth and efficient service during banquets, from setup to tear-down.
- Communicate effectively with kitchen staff, management, and fellow servers to ensure seamless service. Collaborate with the team to address issues, manage orders, and support each other during high-demand periods.
- Stay calm under pressure and handle guest complaints or service challenges diplomatically. Aim to resolve issues quickly to maintain guest satisfaction.
Education
High School Diploma -
Sandalwood High School
Jacksonville, FL 04.2001 -
Skills
- Customer Service Excellence
- Problem Solving & Conflict Resolution
- Communication & Teamwork
- Guest Relations & VIP Service
- Multi-Tasking & Time Management
- Phone Etiquette
- Formal Dining Etiquette
- Food & Beverage Pairing Knowledge
- Attention to Detail
- Customer Service Excellence
Accomplishments
- Nominated in 2022 Northeast Florida ROSE award (Recognition of Service Excellence) in Ponte Vedra Hotel
- 2023 Service Champion In Ritz Carlton Hotel
- 2024 Employee of the Quarter In Ritz Carlton Hotel
Timeline
In Room Fine Dining
Ritz Carlton Hotel
07.2022 - 08.2024
In Room Dining & Banquet Service
Ponte Vedra Lodge & Club
04.2014 - 06.2022
High School Diploma -
Sandalwood High School
04.2001 -