JUSTIN DEL VALLE
Joliet,IL
Summary
Profit and CSI driven Service Manager, experienced in the inner workings of an automotive collision center and mechanical repair facility. Coordinating the work of automotive personnel and managing multiple departments. To evaluating maintenance costs, resolving customer complaints, and evaluating potential candidates for employment. Seeking a challenging position in an organization where my skills, experience and knowledge will be utilized.
Overview
20
20
years of professional experience
Work History
General Manager
Crash Champions – Service King
08.2019 - Current
- Manage a team of Body technicians, service advisors and office staff, scheduling and utilizing their time in the workplace as efficiently as possible.
- Receive and process parts invoices from outside vendors and create repair orders using CCC One software.
- Dispatch incoming work to available technicians while keeping a steady flow throughout the production shop area.
- Build relationships with customers and insurance accounts, while providing the highest quality customer service possible.
- Help maintain a high customer satisfaction rating for CSI scores.
- Run body shop production as efficiently and cost effective while maintaining competitive pricing in the current market.
Quick Lane Manager
Rod Baker Ford Quick Lane
02.2019 - 08.2019
- Manage a team of eleven technicians and three service advisors, scheduling and utilizing their time in the workplace as efficiently as possible.
- Receive and process parts invoices from outside vendors and create repair orders using Reynolds and Reynolds dealership software.
- Dispatch incoming work to available technicians while keeping a steady flow throughout the automotive shop area.
- Build relationships with customers and fleet accounts, while providing the highest quality customer service possible.
- Help maintain a high customer satisfaction rating for the Quick Lane CSI
Service Manager
Car Outlet – Full Service Auto Repair
01.2006 - 02.2019
- Create the necessary documentation for the service dept. (Repair Orders, Purchase Orders, Invoices etc.) Compile reports on individual technician’s progress and efficiency. Promote high CSI ratings within the department and help boost the customer satisfaction rating. Work with vendors to obtain the highest quality product while keeping the expenses low.
- Manage the Service Department - ten automotive technicians, two service advisors, and three porters. Create a system to help regulate workflow for reconditioning of vehicles for sale and customer vehicles, while maintaining a low cost per vehicle.
- Oversee the Parts department and establish relationships with parts vendors, while reducing the parts expenses and improving the delivery time. Also maintain a suitable inventory amount and reduce the unused quantity.
- Oversee the in-house detail department - five employees, while improving the quality of the detail and reducing the cost of the cleaning materials.
- Oversee the logistics of dealer inventory vehicles and the fleet of trucks and their drivers, while efficiently routing the loads maintaining a low fuel cost. Created a preventative maintenance schedule for the heavy-duty equipment, while making sure the fleet is functional to transport vehicles. Create reports for IFTA reporting and assisted in reporting fuel costs. Maintained and managed each driver’s logbooks and researched and installed new electronic logging devices.
Education
Degree in Automotive Technology - Automotive Technology
Universal Technical Institute
Lisle, ILSkills
- Great communication skills – Ability to manage and communicate to a team of employees with different personalities
- Interpersonal skills – Ability to train and teach employees how to be sympathetic to customers’ needs while having the company’s best interests in mind
- Organization and Prioritization skills – Able to multitask between projects, while creating an organized work environment and having the ability to accomplish department goals
- Leadership skills – Ability to manage a team efficiently and within the time limit to exceed company goals
- I-Car Certifications
Timeline
General Manager
Crash Champions – Service King
08.2019 - Current
Quick Lane Manager
Rod Baker Ford Quick Lane
02.2019 - 08.2019
Service Manager
Car Outlet – Full Service Auto Repair
01.2006 - 02.2019
Degree in Automotive Technology - Automotive Technology
Universal Technical Institute