Justine Bach
New York,NY
Summary
Detail-oriented with more than five years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new programs and expanding network connections.
Overview
4
4
years of professional experience
Work History
Client Service Executive
Minds and Assembly
New York, NY
10.2023 - Current
- Developed marketing campaigns aimed at increasing customer loyalty and satisfaction levels.
- Analyzed customer data trends to identify areas of improvement for better service delivery.
- Attended to daily client service requests and provided support.
Senior Accounts Manager, Analyst
CVS Healthcare
New York, NY
04.2022 - 10.2023
- Managed CVS partnerships across 60+ hospitals, maximizing 340B revenue for a complex distribution network of pharmaceutical intermediaries that generated over one million dollars in revenue
- Cultivated long-term positive relationships with healthcare clients, deliver weekly analytical insights, analyze program results, and strategically evaluate customer pricing and terms
- Mentored, trained, and supported Account Managers and Implementation Specialists by hosting weekly trainings and monthly training deck presentations
- Pursued new opportunities for expansion by proactively sharing specialized cost-saving reports weekly
- Ensured operational, financial, and customer records are current and accurate for government and legal records
- Administered and maintained sensitive electronic medical record data daily, IT Interfaces (HL7, VPN, and SFTP,) Wholesaler Accounts, and Clarity Portal
- Served as the day to day liaison between clients, contract pharmacies, and operations to execute new contracts, resolve servicing problems, and maintain positive relations
- Managed executive calendars, strategically coordinate meetings, appointments, and events
Account Manager
CVS Healthcare
New York, NY
05.2020 - 04.2022
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Maintained accurate records of all customer interactions in the CRM system.
- Acted as main point of contact in matters relating to client concerns and needs.
Education
Bachelor of Arts - General Business And Communication
University of Maryland - College Park
College Park, MD05-2020
Skills
- Salesforce CRM Software
- Microsoft Suite
- Veeva
- Google Analytics Certification
- Proficient in AP Style
- Google Suite
Timeline
Client Service Executive
Minds and Assembly
10.2023 - Current
Senior Accounts Manager, Analyst
CVS Healthcare
04.2022 - 10.2023
Account Manager
CVS Healthcare
05.2020 - 04.2022
Bachelor of Arts - General Business And Communication
University of Maryland - College Park
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