SHANYIA KNIBBS
Overview
10
10
years of professional experience
Work History
Lead Client Service Advisor
GUCCI
01.2022 - 05.2025
- Analyzed customer inquiries to identify trends, informing strategic service improvements.
- Led client onboarding processes, enhancing customer engagement and satisfaction.
- Developed training programs for new team members, fostering a culture of excellence.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
Executive Assistant
Crate & Barrel
10.2021 - 12.2021
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Streamlined administrative processes, reducing operational delays and improving workflow efficiency.
- Handled confidential and sensitive information with discretion and tact.
Digital Lifestyle Assistant
Louis Vuitton
06.2017 - 10.2020
- Assisted in developing strategies for increasing customer engagement with the company's initiatives and products and services offered.
- Managed appointment scheduling and logistics, optimizing time efficiency for high-profile clientele.
- Oversaw event planning and execution, creating memorable brand experiences in line with company standards.
Junior Publicist Assistant
KCD Worldwide
01.2017 - 05.2017
- Assisted senior publicists in daily operations, contributing to successful event planning and reporting.
- Managed sample trafficking processes, ensuring timely placements with high-profile media outlets and influencers to enhance brand recognition.
- Developed and maintained media relationships to enhance brand visibility.
- Coordinated press releases and promotional materials for various campaigns.
Administrative Assistant (Men's Store)
Bergdorf Goodman
09.2015 - 12.2016
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Streamlined communication processes among departments, enhancing collaboration and information flow.
Education
Bachelor of Arts - Communication Design
New York City College of Technology
New York06-2017
Skills
- Client Relations
- Cross-functional Coordination
- Administrative Support
- Expense Reporting
- Office & Calender Management
- Salesforce CRM Software
- MS Office Suite
Timeline
Lead Client Service Advisor
GUCCI
01.2022 - 05.2025
Executive Assistant
Crate & Barrel
10.2021 - 12.2021
Digital Lifestyle Assistant
Louis Vuitton
06.2017 - 10.2020
Junior Publicist Assistant
KCD Worldwide
01.2017 - 05.2017
Administrative Assistant (Men's Store)
Bergdorf Goodman
09.2015 - 12.2016
Bachelor of Arts - Communication Design
New York City College of Technology