Ruben Roberts
New York,NY
Summary
Product focused professional with proven expertise in driving product success through strategic planning and market analysis. Skilled in cross-functional team collaboration, adapting to changing needs, and achieving impactful results. Strong background in customer insights, product lifecycle management, and problem-solving. Known for reliability, adaptability, and results-focused mindset.
Overview
10
10
years of professional experience
Work History
Product Care Specialist
Gucci
01.2022 - Current
- Provided end-to-end support to retail and Ecommerce teams through the life cycle of the before and after-sales ticket.
- Managed requests for products by collaborating cross-functionally with corporate departments, stores, and Client Services.
- Evaluated hundreds of tickets per month, ranging from leather goods to jewelry.
- Communicated with various vendors to confirm, track, and approve completed services.
- Implemented strategic care initiatives, improving client satisfaction and retention rates.
- Led quality assurance efforts to maintain compliance with industry regulations and company policies.
- Analyzed client feedback to refine service offerings, ensuring alignment with luxury market standards.
Client Advisor
Gucci
01.2018 - 01.2022
- Served as a liaison for both e-commerce and store clients through email and calls to ensure effective communication and customer satisfaction.
- Provided exceptional selling assistance and comprehensive training to optimize team performance.
- Communicated heavily with operations team to ensure all client requests were met.
Sales Associate
Ted Baker
01.2016 - 01.2018
- Delivered exceptional customer service to enhance shopping experience.
- Assisted in visual merchandising to optimize product presentation and drive sales.
- Maintained accurate inventory levels through diligent stock management practices.
- Trained new associates on company policies, procedures, and customer engagement techniques.
Education
Bachelor's Degree - Fashion Business
Montclair State University
01.2020
Skills
- Analytical problem solver
- Motivated self-learner
- Cross-functional teamwork
- Customer engagement
- Efficient task management
- Salesforce proficiency
- Data entry proficiency
- Quality improvement
- Computer literate
- Product lifecycle management
- Outstanding interpersonal skills
- Product performance monitoring
Timeline
Product Care Specialist
Gucci
01.2022 - Current
Client Advisor
Gucci
01.2018 - 01.2022
Sales Associate
Ted Baker
01.2016 - 01.2018
Bachelor's Degree - Fashion Business
Montclair State University