Justine Bel Nacipo
Natick,MA
Summary
Experienced with overseeing food and beverage operations, ensuring high-quality service and customer satisfaction. Utilizes leadership skills to train and manage staff, enhancing productivity and morale. Strong understanding of inventory control and cost management, maintaining efficient and profitable operations.
Overview
5
5
years of professional experience
8
8
Certification
Work History
Food and Beverage Supervisor
The Renaissance Hotel
Framingham, MA
12.2025 - Current
- Supervised daily operations of food and beverage service, ensuring high-quality customer experiences.
- Trained and mentored staff on service standards and menu offerings to enhance team performance.
- Coordinated inventory management, optimizing stock levels to reduce waste and improve profitability.
- Implemented process improvements that increased efficiency in service delivery and customer satisfaction.
- Supervised staff during events, enhancing service quality and guest satisfaction.
- Coordinated banquet setup and teardown, ensuring optimal use of space and resources.
BreakFast Server/ Shift Leader
The Verve Tapestry Collection by Hilton
Natick, MA
09.2024 - 12.2025
- Provide attentive and friendly breakfast service, ensuring a positive guest experience.
- Prepare and serve beverages as a bartender, maintaining quality and consistency.
- Train and mentor new servers on restaurant standards, service etiquette, and POS systems.
- Conduct regular inventory of restaurant supplies.
- Oversee operations and maintain cleanliness and organization when the manager is away.
- Greet and seat guests efficiently as hostess, managing reservations and table rotations.
Hospitality Intern
The Verve Tapestry Collection by Hilton
Natick, MA
09.2023 - 09.2024
- Supported daily hotel operations across front desk, food and beverage, and guest services departments.
- Assisted with event planning and execution, ensuring exceptional guest experiences.
- Collaborated with management to uphold brand standards and improve service efficiency.
- Gained hands-on experience in hospitality management, guest relations, and team coordination.
Sales Associate
GreenLeaf Hotel
Philippines
01.2021 - 10.2022
- Promoted hotel services and packages to guests and corporate clients to increase bookings and revenue.
- Assisted in coordinating reservations and group bookings to ensure smooth guest experiences.
- Maintained strong client relationships through excellent communication and personalized service.
- Collaborated with the marketing and front office teams to support sales initiatives and guest satisfaction goals.
Education
B.S. - Tourism and Hospitality Management
Joji Ilagan International School of Hotel and Tourism
PhilippinesSkills
- Staff Training and Mentorship
- Time Management & Multitasking
- Team Collaboration
- Conflict Resolution
- Adaptability
- Microsoft Office (Word, Excel, Outlook)
- POS system & Cash Handling
- Micros and Toast
- Canva
- Waste reduction
Certification
- TIPS Alcohol Certification
- Crown Management
- Serve Safe Manager
- CPR
- Bloodborne Pathogens
- GHS Hazard Communication
- ANAB Food Allergy Training
Languages
English (Fluent)
Tagalog (Fluent)
Cebuano (Fluent)
Timeline
Food and Beverage Supervisor
The Renaissance Hotel
12.2025 - Current
BreakFast Server/ Shift Leader
The Verve Tapestry Collection by Hilton
09.2024 - 12.2025
Hospitality Intern
The Verve Tapestry Collection by Hilton
09.2023 - 09.2024
Sales Associate
GreenLeaf Hotel
01.2021 - 10.2022
B.S. - Tourism and Hospitality Management
Joji Ilagan International School of Hotel and Tourism