Justine Bennett
Spaces / IWG
Raleigh,NC
11
years of professional experience
Results-driven business professional with a Master’s degree and extensive operational expertise in client-facing roles across diverse U.S. and European industries. Proven ability to manage multiple priorities while maintaining keen attention to detail, ensuring high-quality outcomes in fast-paced environments. Eager to embrace a role that fosters responsibility and offers opportunities for professional growth, committed to making immediate contributions to organizational success.
Work History
Community Associate
2 Years 1 Month- Manage daily operations of a busy coworking space serving 100+ members, including individual professionals and Fortune 500 corporate clients, ensuring smooth and professional service delivery.
- Handle 20+ weekly bookings, invoicing, mail management, and administrative requests with accuracy, consistently maintaining strong member satisfaction and a near-zero complaint rate.
- Coordinate onboarding for new team members by training front desk procedures, establishing communication protocol expectations, and instructing property system operation for effective daily front desk work.
- Helped drive a 15-point increase in Net Promoter Score (NPS), from 72 to 87, through proactive member engagement, timely issue resolution, and a consistent focus on delivering an exceptional client experience.
Marketing Specialist
11 Months- Managed end-to-end marketing for U.S. EV marketplace — developed website content and executed multi-channel campaigns while collaborating with developers on UX improvements.
- Conducted research and analysis of 10+ competitor platforms to identify positioning opportunities, informing product and marketing strategy decisions.
- Created 30+ content pieces — newsletters, blog posts, and social campaigns — that increased audience engagement and enhanced brand visibility in a competitive market.
Assistant Manager of Operations
6 Months- Ensured smooth hotel and restaurant operations during peak ski season by managing a team of 10+ and maintaining consistent service for 200+ guests daily.
- Developed and executed new-staff onboarding program to reduce training time while maintaining service quality and standards guests expected.
- Coordinated scheduling, inventory, and vendor management across departments, enhancing operational efficiency during the busiest period of the year.
Disney Cultural Representative
1 Year- Selected through a competitive international process to represent France at EPCOT, creating memorable, culturally rich experiences for over 10,000,000 annual visitors.
- Trained and supported incoming team members on operational procedures and service standards, consistently achieving high guest satisfaction ratings.
- Managed high-pressure situations calmly and effectively, demonstrating resilience during challenging times.
Education
Master's Degree - International Business
- Dual Accreditation
- Coursework: Business Analytics, AI in Marketing, Predictive Marketing Analytics, International Project Management
Bachelor's Degree - Global Management
Skills
Task management
Efficiency management
Workflow improvement
Problem resolution
Team collaboration
Cross-functional communication
Relationship development
Dynamic adaptability
Bilingual communication
Strong attention to detail
Timeline
Community Associate
Spaces / IWG
09.2024 - CurrentRead More
Marketing Specialist
Jolta
07.2022 - 06.2023Read More
Assistant Manager of Operations
Hotel Edelweiss
01.2021 - 07.2021Read More
Disney Cultural Representative
Walt Disney World
01.2016 - 01.2017Read More
SKEMA Business School & NC State University
Master's Degree from International Business
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SKEMA Business School
Bachelor's Degree from Global Management
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