Justine Brannon
MedStar St. Mary's Hospital
Lexington Park,MD
32
years of professional experience
Results-driven Registrar experienced in records management and admissions support. Enhanced patient experiences and streamlined departmental workflows through critical thinking and active listening. Focused on building strong relationships to improve operational efficiency and elevate patient satisfaction.
Work History
Registar
4 Years 8 Months- Managed patient registration processes to ensure accurate data collection.
- Streamlined workflow procedures to enhance operational efficiency within the department.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Greeted every guest with personable approach and provided knowledgeable service.
- Verified paperwork accuracy and checked for completion prior to processing.
Call Center Sales Representative
4 Years- Exceeded sales targets by effectively promoting medical services to potential patients.
- Managed inbound calls, providing accurate information about healthcare services and scheduling appointments.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Collaborated closely with other departments such as marketing or product management teams in order to stay informed about new offers or updates relevant to the role.
Patient Care Coordinator
3 Years- Coordinated patient appointments to optimize scheduling efficiency and minimize wait times.
- Managed patient inquiries, providing accurate information and resolving issues promptly.
- Collaborated with dental staff to enhance patient care protocols and streamline operations.
- Developed patient education materials to improve understanding of treatment plans and procedures.
- Assisted in implementing electronic health records system, improving data accuracy and accessibility.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
Business Assistant
4 Years 11 Months- Managed daily office operations to streamline workflow and enhance productivity.
- Developed and implemented efficient filing systems for improved document management and retrieval.
- Oversaw scheduling of meetings and appointments, optimizing team availability and collaboration efforts.
- Trained new staff on office procedures and software applications, promoting operational consistency and efficiency.
- Engaged with customers to build business relationships.
Csr
2 Years 11 Months- Resolved customer inquiries via phone and email, ensuring timely and accurate responses.
- Managed policy renewals and updates, maintaining customer account accuracy.
- Collaborated with underwriters to expedite claims processing and enhance service delivery.
- Trained new team members on customer service protocols and system navigation.
- Responded to customer requests for products, services, and company information.
Dental Assistant
7 Years 5 Months- Prepared examination rooms and sterilized instruments to maintain infection control standards.
- Assisted in patient care, ensuring comfort and safety during dental procedures.
- Educated patients on post-operative care and oral hygiene practices for better health outcomes.
- Managed inventory of dental supplies, ensuring availability and compliance with regulations.
- Collaborated with dental professionals to optimize workflow and enhance patient experiences.
- Trained new staff on procedures, equipment usage, and compliance protocols to improve team efficiency.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Education
BBA - Business Administration And Management
Skills
Admissions support
Records management
Document control
Report generation
Data analysis
Insurance and coding specialist
Critical thinking
Active listening
Healthcare compliance
Timeline
Registar
MedStar St. Mary's Hospital
02.2022 - CurrentRead More
Call Center Sales Representative
MedStar Shah Medical Group
02.2018 - 02.2022Read More
Patient Care Coordinator
Tidewater Dental
02.2015 - 02.2018Read More
Business Assistant
Heartland Dental
02.2008 - 01.2013Read More
Csr
Charlotte Insurance Agency
03.2005 - 02.2008Read More
Dental Assistant
US Navy
02.1995 - 07.2002Read More
Limestone College
BBA from Business Administration And Management
Read More