Summary
Overview
Work History
Education
Skills
Websites
Certification
Skillset
Education Certifications
Awards Leadership Impact
Personal Information
Timeline
Work Availability
Languages
Interests
Affiliations
Software
Additional Information
Work Preference
Hi, I’m

Justine Clarke

Product Manager
FL
Justine Clarke

Summary

Strategic Product Manager with 8+ years leading cross-functional teams to build tools that drive operational efficiency and user impact. Skilled in turning business goals into customer-first digital solutions.

Overview

8
years of professional experience
1
Certification

Work History

Guaranteed Rate

SENIOR PRODUCT MANAGER
01.2024 - 01.2025

Job overview

  • Company Overview: Rate Companies is a residential mortgage company and insurance brokerage providing coverage to customers in all 50 states.
  • Executed strategic product roadmap for Salesforce Service AMS, aligning with executive vision to reduce licensing costs by $500K annually and enhance user efficiency.
  • Led remote offshore team and supported scalable workflows across 100+ service users handling daily cancellations, delivering operational efficiencies through automation.
  • Partnered with service, design, and engineering stakeholders to continuously refine product scope and de risk assumptions through rapid delivery. Prioritized user stories based on real feedback loops to ensure adoption and performance across 100+ agents.
  • Rate Companies is a residential mortgage company and insurance brokerage providing coverage to customers in all 50 states.

Liberty Mutual

PRODUCT OWNER
01.2021 - 01.2024

Job overview

  • Drove 5x scale of high-risk disbursement platform, optimizing tech stack and UX to enable 100K+ daily payments with zero downtime. Empowered internal teams with intuitive tools and automation, reducing manual risk and unlocking $40M in projected loss savings.
  • Developed comprehensive payment solutions handling $50M+ in transactions, expanding client base through enhanced UI and API integration, driving 30% client growth.
  • Facilitated cross-functional Agile PI Planning sessions, uniting engineering, treasury, compliance & contractors to align on strategic business objectives and boost offshore team velocity by 25%.

Liberty Mutual

SOFTWARE ENGINEER
01.2017 - 01.2021

Job overview

  • Developed Salesforce roles & hierarchies, enhancing usability for 2500+ sales users nationwide.
  • Spearheaded the development of an internal CRM newsletter with a team of 8 contributors, achieving a 65%+ engagement rate and fostering cross-departmental collaboration.
  • Architected EAM reward portal within Salesforce ecosystem, driving measurable improvements in sales performance and customer relationship management, increasing customer satisfaction by 18%.

Education

Quantic School of Business & Technology

MBA from BUSINESS ADMINISTRATION
01.2021

University Overview

DePauw University

BA from COMPUTER SCIENCE
01.2017

University Overview

Skills

  • Roadmapping
  • Stakeholder Management
  • Agile
  • SAFe
  • Cross-Functional Alignment
  • Payment Strategy
  • Risk & Compliance
  • Salesforce
  • SQL
  • SOQL
  • REST APIs
  • JIRA
  • Confluence
  • PowerBI
  • Figma
  • Zapier
  • Gen AI
  • N8N
  • Executive Presentations
  • Public Speaking
  • Mentorship
  • Change Management
  • Customer Empathy
  • Operational Efficiency
  • Discovery
  • Delivery

Websites

Certification

  • Certified Scrum Product Owner (CSPO), Scrum Alliance
  • AI Certification, DeepLearning.AI, XFSQ5X7NXMQD
  • Digital Marketing Certificate, Brain Station
  • Admin Certification, Salesforce
  • SAFE 4 Practitioner, Scaled Agile

Skillset

Skillset
Roadmapping, Stakeholder Management, Agile & SAFe, Cross-Functional Alignment, Payment Strategy, Risk & Compliance, Salesforce, SQL, SOQL, REST APIs, JIRA, Confluence, PowerBI, Figma, Zapier, Gen AI, N8N, Executive Presentations, Public Speaking, Mentorship, Change Management, Customer Empathy, Operational Efficiency, Discovery & Delivery

Education Certifications

Education Certifications
  • MBA, Business Administration, 2021, Quantic School of Business & Technology, Washington, DC
  • BA, Computer Science, 2017, DePauw University, Greencastle, Indiana

Awards Leadership Impact

Awards Leadership Impact
  • TechPoint & Indianapolis Business Journal Tech 25 Winner, 2023, Recognized for leadership in Product/R&D and public service impact
  • The Partnership - National Leadership Development Program, 2022, Nominated by Liberty Mutual senior leaders for leadership program headed by Mr. Pratt Wiley

Personal Information

Personal Information
Title: Senior Product Manager

Timeline

SENIOR PRODUCT MANAGER
Guaranteed Rate
01.2024 - 01.2025
PRODUCT OWNER
Liberty Mutual
01.2021 - 01.2024
SOFTWARE ENGINEER
Liberty Mutual
01.2017 - 01.2021
Quantic School of Business & Technology
MBA from BUSINESS ADMINISTRATION
DePauw University
BA from COMPUTER SCIENCE
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English
Native or Bilingual

Interests

Songwriting

Storytelling

Poetry

Dancing

Mentoring

Chess

Affiliations

Affiliations
  • UNCF
  • National Society of Black Engineers

Software

JIRA

Atlasssian Suite

Salesforce

SQL

Additional Information

Additional Information

Website: https://jclarkes.com

GitHub: https://github.com/Jussic

Portfolio - https://jclarkes.com/#/portfolio

Work Preference

Work Type

Full TimeContract WorkPart Time

Work Location

On-SiteHybridRemote

Important To Me

Career advancementCompany CulturePersonal development programsTeam Building / Company Retreats

Similar Profiles

CREATE PROFILE