Summary
Overview
Work History
Education
Skills
Timeline
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Julie Leineke

Ira,USA

Summary

Results-driven leader with extensive debt settlement experience and a strong background in product management, legal operations, and compliance. Proven ability to develop and execute strategic product plans, improve workflows, and drive operational efficiency while reducing risk. Skilled at managing projects, stakeholders, and legal requirements to deliver scalable solutions that align with organizational goals and regulatory standards. Experienced in owning the full product lifecycle from concept to post-launch support. A natural leader, excellent communicator, and skilled SME with expertise in FTC and CFPB compliance, I thrive in fast-paced agile environments.

Overview

18
18
years of professional experience

Work History

Senior Product Manager

The AgentC
01.2022 - Current
  • Developed a comprehensive product strategy and roadmap for legal technology solutions, aligning with business objectives, compliance requirements, and risk mitigation
  • Oversaw legal and compliance functions to ensure all solutions adhered to regulatory standards and met client needs
  • Managed the product development lifecycle from concept to launch, ensuring timely delivery and high-quality results that enhanced client outcomes
  • Implemented process improvements to streamline legal workflows, resulting in a 15% increase in operational efficiency and reduced costs
  • Partnered with external vendors to evaluate and integrate legal technology solutions, streamlining processes while maintaining client trust
  • Acted as the primary liaison between business stakeholders and technical teams to ensure product alignment with legal and compliance needs

Business Consultant

Commercial Acquisitions Group | American Express
01.2017 - 01.2022
  • Identified and pursued new SMB clients with revenues exceeding $1 million, utilizing phone-based sales strategies
  • Built and maintained relationships with business owners, understanding their needs and offering tailored solutions
  • Collaborated with internal teams to onboard new clients and ensure a smooth transition to American Express services
  • Analyzed market trends and competitor offerings to identify opportunities for business growth
  • Received recognition for superior leadership—a designation awarded to the top 3% of the company—for exceptional performance in team leadership and mentorship
  • Served as a mentor and coach to new and novice team members, providing guidance and support to enhance their professional development

Managing Member

Nationwide Debt Settlement
01.2007 - 01.2017
  • Managed a dynamic portfolio exceeding $600 million in delinquent accounts, sustaining a continuous workload of more than 3,000 active client accounts, with an average debt of $72,000 per account
  • Ensured strict compliance with Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB) regulations, including the Telemarketing Sales Rule and other consumer protection laws
  • Negotiated payment arrangements and settlements with creditors, achieving an average debt reduction of 40% for clients while maintaining a 95% client satisfaction rate
  • Implemented process improvements, including an automated dialer system and CRM integration, increasing daily call volume by 200% and improving case resolution time by 30%
  • Led a team of 15 debt negotiators and support staff, providing ongoing training on FTC/CFPB compliance, FDCPA regulations, and effective negotiation techniques
  • Established relationships with major creditors and collection agencies to secure more favorable settlement terms for clients
  • Developed a client education program on financial literacy and debt management practices, resulting in a 25% increase in successful debt resolution cases
  • Oversaw all aspects of business operations—including financial management, marketing strategies, and technology infrastructure—growing the company from a start-up to a seven-figure revenue business while maintaining full regulatory compliance
  • USOBA Board of Directors board member – Industry Compliance

Education

Juris Doctor -

Phoenix School of Law
Phoenix, AZ

Bachelor of Science -

Southern Connecticut State University
New Haven, CT

Skills

  • Product Management
  • Roadmapping
  • Legal Operations
  • Compliance
  • FTC Expertise
  • CFPB Expertise
  • Debt Negotiation
  • Settlement Strategies
  • Workflow Optimization
  • Process Improvement
  • Cross-Functional Team Leadership
  • Risk Management
  • Regulatory Compliance
  • Salesforce Proficiency
  • CRM
  • Business Development
  • Relationship Management
  • Mentoring
  • Coaching

Timeline

Senior Product Manager

The AgentC
01.2022 - Current

Business Consultant

Commercial Acquisitions Group | American Express
01.2017 - 01.2022

Managing Member

Nationwide Debt Settlement
01.2007 - 01.2017

Juris Doctor -

Phoenix School of Law

Bachelor of Science -

Southern Connecticut State University

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Julie Leineke