Tiffany Thomas
Patterson,USA
Summary
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Overview
5
5
years of professional experience
Work History
Customer Service Specialist
AgentC Solutions
10.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Customer Service Specialist - Remote
Global Life Insurance
05.2021 - 12.2024
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Enova International
02.2020 - 06.2022
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
Education
High School Diploma -
Thibodaux High
Thibodaux, LA05-2004
Bachelor of Science - Social Work
Walden University
Minneapolis, MN08-2026
Skills
- Customer service
- Good communication skills
- Call center experience
- Problem resolution
- Data entry
- Professional telephone demeanor
- [Software] CRM system proficiency
Languages
English
Native or Bilingual
Timeline
Customer Service Specialist
AgentC Solutions
10.2024 - Current
Customer Service Specialist - Remote
Global Life Insurance
05.2021 - 12.2024
Customer Service Representative
Enova International
02.2020 - 06.2022
High School Diploma -
Thibodaux High
Bachelor of Science - Social Work
Walden University
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