Justine De Loera
Chicago,IL
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Product Support Specialist
Medline
10.2022 - Current
- Coordinates and manages product catalog details
- Assists with product creation start to finish
- Manages allocation inbox within the 24 hour timeline to retain customer brand loyalty.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless resolution.
- Developed expertise in multiple products within the company portfolio, becoming a go-to resource for colleagues seeking guidance on specific features or functionalities.
- Assisted marketing efforts by reviewing promotional materials from a technical perspective, ensuring accuracy and clarity in messaging.
Home Health Clerk III
Kaiser Permanente
06.2019 - 08.2022
- Medical Transcription: Type patient treatment plans applying correct medical & pharmaceutical terminology
- Read provider progress notes & abstract medical information for inclusion on the treatment plan
- Edit typed reports for completeness & accuracy of spelling, English & Spanish grammar, punctuation
- Administrative & other: Assume other activities & responsibilities from time to time as directed
- High volume call handling.
Behavioral Interventionist
ACES
05.2018 - 05.2019
- Help children develop social skills, & improve ability to learn in school
- Worked with children with autism & other developmental conditions.
Compliance Department Clerk
Premier Pharmacy
07.2016 - 05.2018
- Dispensed medications to hospitals & convalescent patients
- Handled physicians orders
- Call handling.
Education
Bachelor of Arts - Spanish Language And Literature
California State Polytechnic University, Pomona
Skills
- Report Generation
- Remote Support
- Issue and Resolution Tracking
- Customer Communication and Empathy
- Telephone support
- Cross-functional collaboration
- Process improvement initiatives
- Interpersonal communication skills
- Agenda development & meeting management
- Proficient in SAP, Microsoft Word, Excel, Outlook, Teams, DART
Languages
Spanish
Native or Bilingual
Timeline
Product Support Specialist
Medline
10.2022 - Current
Home Health Clerk III
Kaiser Permanente
06.2019 - 08.2022
Behavioral Interventionist
ACES
05.2018 - 05.2019
Compliance Department Clerk
Premier Pharmacy
07.2016 - 05.2018
Bachelor of Arts - Spanish Language And Literature
California State Polytechnic University, Pomona
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