Justine Deno
Alhambra
Summary
Dynamic Operations Specialist with a proven track record at Wescom Financial Services, enhancing operational efficiency through process improvements and cross-functional communication. Skilled in planning and coordination, I successfully implemented new software systems, boosting user adoption. Committed to compliance and excellence in service delivery.
Overview
9
9
years of professional experience
Work History
Operations Specialist
Wescom Financial Services
Pasadena, CA
10.2024 - 04.2026
- Analyzed operational workflows to identify process inefficiencies and recommend improvements.
- Assisted in the implementation of new software systems, ensuring seamless transition and user adoption.
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Assisted in resolving account inquiries, improving customer satisfaction ratings.
- Monitored compliance with banking regulations, ensuring adherence to internal policies.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Wrote and distributed customer correspondence.
Operations Specialist II
Firefighters First Credit Union
Pasadena, Ca
06.2022 - 10.2024
- Processed customer transactions efficiently and accurately to enhance service quality.
- Maintained strict compliance with regulatory requirements, ensuring the bank''s adherence to industry standards at all times.
- Enhanced customer satisfaction with timely resolution of account issues and inquiries.
- Expedited loan processing times through diligent documentation review and verification procedures.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Processed applications for new accounts.
Lead Teller
Wells Fargo
Pasadena, CA
01.2017 - 06.2022
- Supervised daily operations, ensuring compliance with banking regulations and policies.
- Trained and mentored staff in customer service protocols and sales techniques.
- Managed cash handling procedures, minimizing discrepancies and enhancing accuracy.
- Assisted in developing strategies to improve branch performance and customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Collaborated with management to identify training needs and enhance employee skill sets.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
Education
High School Diploma -
Alhambra High School
Alhambra, CA06.2006
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Process documentation
Timeline
Operations Specialist
Wescom Financial Services
10.2024 - 04.2026
Operations Specialist II
Firefighters First Credit Union
06.2022 - 10.2024
Lead Teller
Wells Fargo
01.2017 - 06.2022
High School Diploma -
Alhambra High School