Justine Elliott
Lake Oswego,Oregon
Summary
A seasoned Sales Director at MiaDonna, I excel in implementing innovative sales strategies and fostering long lasting vendor relationships. My expertise in competitor analysis and performance monitoring has consistently driven sales growth. Proficient in mentoring the sales team and helping them achieve their persoal and company goals. I blend sales expertise with strong leadership, achieving great results and customer satisfaction. Results-driven sales performer with solid history of success in bringing in new customers whilst cultivating existing customers. Continuously monitor competitors in order to remain competitive. Committed to keeping stock current and aligned with what our customers are wanting. Diligently working directly with the casting houses to make sure merchandise is ordered correctly, and received on time. Ultimately I am hard working,passionate about my job and eager to achieve company goals.
Overview
36
36
years of professional experience
Work History
Sales Director
MiaDonna
01.2019 - Current
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing customers needs, and providing exceptional service.
- Built up wonderful long lasting relationships with vendors
- Attended jewelry conferences in order to establish MiaDonna's presence as a leading Lab grown Diamond retailer
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Remained on top of new trends and worked with our casting house to implement new collections
- Evaluated competitor offerings by conducting ongoing market research, proactively addressing pricing issues and design opportunities.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
- Collaborated with marketing teams to help sales campaigns reach target audiences.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers to establish long-term business growth.
- Made sure the showroom was merchandised in the best possible way to showcase the diamonds and jewelry.
- Monitored inventory
- Managed fulfillment, checking packaging and checking appraisals.
- Helped organize sales events to showcase new collections and products to new and current customers.
Assistant Sales Manager
LaRog Brothers
11.2014 - 01.2019
- Resolved customer issues promptly, maintaining high levels of customer satisfaction.
- Completed store opening and closing procedures by counting drawers and managing security.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Generated sales report to help upper management make effective decisions and sales plans.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Assisted sales team with completing customer transactions and managing issues.
- Developed strong client relationships for repeat business and increased referrals.
- Helped in product selection and merchandising of jewelry. Worked directly with vendors to select new current designs.
- Built up wonderful relationships with vendors.
- Worked directly with the design team to produce custom pieces for customers.
- Managed inventory levels to meet sales demands without overstocking.
Business Owner
Just Kidding Children's Clothing
02.2003 - 07.2013
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Buying - traveling to Italy and France to stay on top of current trends
- Established strong customer relationships through excellent communication and attentive service.
- Launched an e-commerce platform to reach new customers and increase overall revenue.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Assisted in recruiting, hiring and training of team members.
Sales Associate/Trainee Buyer
Fenwick of Newcastle
06.1994 - 06.1997
- Organized rails and displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Part Time Sales Associate
Fenwick of Newcastle
02.1989 - 06.1991
- Organized rails and displays to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently, ensuring accuracy in all financial exchanges.
- Worked to exceed monthly sales goals
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed stock counts and inventory checks
Education
Bachelor of Arts - English/Languages
Northumbria University/Sunderland University
Newcastle Upon Tyne, UK06-1991
Skills
- Sales Strategies
- Networking and relationship building
- Goals and performance
- Sales expertise
- Competitor Analysis
- Order Management
- Performance monitoring
- Staff Management
- Operations
- Sales Reporting
- Sales team training
Timeline
Sales Director
MiaDonna
01.2019 - Current
Assistant Sales Manager
LaRog Brothers
11.2014 - 01.2019
Business Owner
Just Kidding Children's Clothing
02.2003 - 07.2013
Sales Associate/Trainee Buyer
Fenwick of Newcastle
06.1994 - 06.1997
Part Time Sales Associate
Fenwick of Newcastle
02.1989 - 06.1991
Bachelor of Arts - English/Languages
Northumbria University/Sunderland University