Justine Frank
Superior,WI
Summary
Multi-talented loan servicing professional versed in customer service and bank standards. Pairing with excellent customer service along with great reliability and positivity.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Loan Processor/Servicer
Superior Choice Credit Union
Superior, Wisconsin
05.2023 - Current
- Funding indirect consumer loans with dealerships
- Auditing loan documents
- Prepared mortgage satisfactions to facilitate loan closure and release collateral
- Preparing mortgage partial releases
- Processed consumer lien releases to ensure accurate title transfer and compliance
- Processing mortgage PMI auto terminations
- Handled direct member requests regarding loan payment inquiries and corrections to enhance customer satisfaction
- Total loss claims for consumer loans (running QC for total losses over the department)
- Processing mobile home taxes
- Familiar with escrow/escrow analysis
Mortgage Loan Processor
Northview Bank
Sandstone, Minnesota
11.2020 - 05.2023
- prepared loan estimates and closing disclosures to ensure compliance and clarity for clients
- ordering appraisals and title commitments
- coordinated communication and balanced requirements with title companies to facilitate smooth transactions
- reviewed completed documents, scanning and filing accurately to maintain organized records
- recording mortgages and mortgage modifications
Education
Cosmetology -
WITC
Superior, WI 09.2010 - 05.2012
Skills
- Financial products and service knowledge
- Software proficiency
- Time management
- Customer service
- Communication skills
Timeline
Loan Processor/Servicer
Superior Choice Credit Union
05.2023 - Current
Mortgage Loan Processor
Northview Bank
11.2020 - 05.2023
Cosmetology -
WITC
09.2010 - 05.2012