Justine Gerardo

Customer service professional with over 4 years of experience in call centers and e-commerce. Proven track record in managing customer interactions, resolving issues efficiently, and improving client satisfaction. Adept at using CRM software and various e-commerce platforms. Seeking a remote customer service position where I can leverage my skills in communication and technology to provide outstanding support to customers. Highly analytical and data-driven E-commerce Manager effectively scales online customer acquisition efforts and e-commerce capabilities to drive sales growth. Routinely tests new features and assets and measures results as company grows and evolves. Strong understanding of e-commerce consumer behavior and audience segmentation along with website analytic and tracking tools.