Summary
Overview
Work History
Education
Skills
Volunteer Experience And Leadership
Page
Timeline
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Nickolaus Gradnigo

Pearland

Summary

Business Administration graduate from Millsaps College seeking business-related job opportunities. Demonstrated ability in operations, customer service, data entry, market research, coaching, managing, and sales.

Overview

3
3
years of professional experience

Work History

E-Commerce Customer Support

Sun and Ski Sports
10.2022 - Current
  • Delivered excellent customer service detailing product knowledge, company policies, and order information via phone call and/or help desk chat software Kayako
  • Investigated order issues with customers, vendors, store managers, and FedEx to correctly fulfill orders by email and e-commerce software Kibo
  • Data entry completed to document orders, coupons, programs, and claims using Microsoft Office.

Battle Red Marketing Ambassador

Houston Texans
08.2022 - Current
  • Assist in execution of Texans & LSSE events and all home gamedays
  • Executed customer service through effective verbal, written and interpersonal communication with fans/customer, other teammates, and Club providers at all Club gamedays and Club events
  • Maintain interactive game equipment and execute interactive game activities at assigned events
  • Ensure successful sponsorship activations at games and other LSSE events.

Sports Coach

Overtime Athletics
06.2022 - 07.2022
  • Coached all sports for grades pre-k to fifth grade
  • Collaborated with other coaches to create and execute game plans for each sport daily
  • Instilled and administered teamwork, responsibility, morality, communication, and confidence in kids throughout sports camp.


HBCU Legacy Bowl Intern

Coaches’ Charities
02.2022 - 02.2022
  • Gained knowledge in every aspect that takes place in the day-to-day setup for the HBCU Legacy Bowl
  • Serviced football operations team in field setup for practices and games, and issuing equipment for players
  • Supervised operations for the VIP section of the Black College Football Hall of Fame inductees including itinerary and check-in for inductees and guests
  • Helped organized press conferences and career fair at the Hyatt Regency Hotel.

Manager

Carter’s Trinity Food Truck
05.2022 - 08.2022
  • Helped daily setup and shutdown of food truck
  • Cashier, cooked, and served food
  • Collaborated and created plans for operations, marketing and business strategies for events
  • Interacted with new and returning customers daily in-person and social media.
  • Accomplished multiple tasks within established timeframes.

Surveillance Epidemiologist

Houston Health Department
07.2020 - 06.2021
  • Contact tracing for COVID-19 patients
  • Maintained data, reporting and quality assurance standards throughout investigations on all patients and close contacts via HEDSS
  • Conducted phone interviews with patients along with daily monitoring
  • Communicated CDC guidelines and COVID-19 protocol with patients.


Education

Bachelor of Arts - Business Administration

Millsaps College
Jackson, MS
05.2020

Skills

  • Interpersonal Skills
  • Creative Thinking
  • Adaptability
  • Communication
  • Customer Service
  • Teamwork
  • Leadership
  • Time Management

Volunteer Experience And Leadership

  • Millsaps College Football Player (2016-2020)
  • Member of Millsaps Fellowship for Christian Athletes
  • Member of Millsaps M.E.N. (Male Empowerment Network)
  • Community Service with Canopy Children’s Solution
  • Freshman Football Recruiting Ambassador
  • YMCA Camp Counselor

Page

2

Timeline

E-Commerce Customer Support

Sun and Ski Sports
10.2022 - Current

Battle Red Marketing Ambassador

Houston Texans
08.2022 - Current

Sports Coach

Overtime Athletics
06.2022 - 07.2022

Manager

Carter’s Trinity Food Truck
05.2022 - 08.2022

HBCU Legacy Bowl Intern

Coaches’ Charities
02.2022 - 02.2022

Surveillance Epidemiologist

Houston Health Department
07.2020 - 06.2021

Bachelor of Arts - Business Administration

Millsaps College

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Nickolaus Gradnigo