Summary
Overview
Work History
Education
Skills
Timeline
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Kristin Schafer

Phoenix,Arizona

Summary

A dynamic and results-oriented sales professional with over a decade of experience across customer success, account management, and sales roles. Proven track record of surpassing targets, driving business growth, and delivering exceptional service. Possesses strong interpersonal skills, excels in collaboration, and has a talent for driving corporate success through analytics and cost-benefit analysis. Dedicated to fostering a positive corporate image, mentoring staff, and identifying opportunities for team growth and performance improvement. Successful Executive with over 11 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

14
14
years of professional experience

Work History

Strategic E-Commerce Customer Success Executive

FedEx Services
11.2021 - 04.2024
  • Spearheaded customer success initiatives and developed custom solutions for Adidas and Levi's accounts based on their individual business objectives
  • Collaborated with cross-functional teams to identify opportunities for process improvements and product enhancements
  • Managed customer inquiries and complaints in a professional manner
  • Created reports outlining customer usage and retention metrics
  • Delivered presentations on product features, benefits, and value propositions at conferences or webinars
  • Provided guidance on how customers can maximize the value they receive from products and services
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Sales Executive

FedEx Services
11.2013 - 11.2021
  • Consistently met and exceeded sales targets, contributing to company revenue growth
  • Cultivated strong relationships with clients, resulting in repeat business and referrals
  • Utilized industry knowledge to identify new opportunities and trends, driving strategic business development efforts
  • Negotiated contracts with clients on behalf of the company
  • Utilized CRM software to track leads and manage accounts throughout the sales cycle.

Realtor

Century 21
05.2010 - 05.2014
  • Implemented effective marketing strategies to promote listings and attract potential buyers
  • Advised clients on market trends and local real estate conditions, helping them make informed decisions
  • Coordinated with appraisers, title companies, lenders, home inspectors, and other third parties to ensure a successful closing process
  • Negotiated contracts between buyers and sellers to reach an agreement on price and terms of sales.

Account Manager

CDW
01.2013 - 10.2013
  • Managed a portfolio of client accounts, providing personalized solutions to meet their IT needs
  • Collaborated with internal teams to address customer concerns and resolve issues in a timely manner
  • Developed and implemented account plans to drive customer engagement and satisfaction.

Education

Some College (No Degree) -

QDM, FedEx -

01.2021

Real Estate License, Arizona -

01.2010

Bachelor of Science - Business

Phoenix College Preparatory Academy
Phoenix, AZ
06.1999

Skills

  • Profit Generation
  • Strategy Development
  • Sales Analysis
  • Salesforce CRM
  • Customer Retention
  • Client Account Management
  • Negotiation Skills
  • Problem Resolution
  • Microsoft Office and Google
  • Interpersonal Skills
  • Customer-Oriented
  • Executive Support

Timeline

Strategic E-Commerce Customer Success Executive

FedEx Services
11.2021 - 04.2024

Sales Executive

FedEx Services
11.2013 - 11.2021

Account Manager

CDW
01.2013 - 10.2013

Realtor

Century 21
05.2010 - 05.2014

Some College (No Degree) -

QDM, FedEx -

Real Estate License, Arizona -

Bachelor of Science - Business

Phoenix College Preparatory Academy
Kristin Schafer