JUSTINE JACKSON
Renton,WA
Summary
Previously, a page at KCLS, currently a DSP at Community Living as well as a freelance artist and writer in spare time. Has skills in customer service since 2015, and childcare since 2006. Has participated in events such as Seattle Pride, and has personal creative projects, such as writing a novel and fulfilling illustration and graphic design requests. Has self-published a comic back in 2011, and is currently studying bookbinding and repair.
Compassionate Direct Support Person known for high productivity and efficient task completion. Skilled in behavior modification techniques, crisis intervention strategies, and developing individualized support plans. Excel at active listening, empathy, and patience to enhance client comfort and progress.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Supports Person
Community Living
Renton, WA
11.2023 - Current
- Helps vulnerable and disabled adults achieved and maintain independence.
- Job involves documentation, good bedside manner, attention to detail, and staying calm in difficult situations.
- Has been able to establish meaningful bonds with clients, and is quick to help clients during urgent situations on short notice.
- Became Nurse Assistant Certified in order to take on delegated medical tasks.
Freelance Graphic Artist and Illustrator
Steekira
Remote
11.2015 - Current
- Runs an independent freelance art business, tracking expenses, planning for events to sell at, and creating personalized commissions.
- Has self published a comic, has a webcomic online, and is currently writing a novel.
- Has partaken in many events throughout the years and has been part of various projects.
- Most recently had work featured in a gallery at the Newcastle Library in 2025, and created a sticker design for the Dragon Days event in Renton for the Renton LGBTQIA+ Community.
Bear Builder
Build A Bear Workshop Inc
Tukwila, WA
06.2025 - 12.2025
- Position was customer focus oriented.
- Builds bears, works the registers, cleans the store, and engages with customers to create unique and individualized experiences.
- Upsold or recommended memberships and product, and found creative ways to do so.
- Has created unique customer experiences, and had high satisfaction rates and sales.
Library Page
KCLS
Bellevue & Maple Valley, WA
03.2024 - 12.2025
- Maintained organization of collection through sorting and shelf reading.
- Put away ergo-carts of books, maintaining ergonomics in mind.
- Helped give patrons directional assistance.
- Catalogued and sorted magazines and newspapers.
- Used Evergreen to update and check in books.
- Was extremely detail oriented, and had an excellent ability to find damaged and misplaced books easily.
- Partook in Seattle Pride in 2024 and 2025, had artwork featured in a gallery at the Newcastle location, and starred in a commercial for KCLS's social media.
- Demonstrated an enthusiastic support for KCLS's values and core competencies, especially intellectual freedom, diversity & inclusion, and customer focus.
- Became retrained in CPR in order to be better service to patrons in emergencies.
Temp
Puget Bindery
Kent, WA
08.2023 - 10.2023
- Assembled and sorted books, stationary, calendars and office supplies for clients.
- Job involved operating machines, bookbinding, cleaning, use of ergonomics to move heavy stock, packaging and shipping, and remaining punctual.
- Demonstrated a high attention to detail and good work ethic.
Online Mystery Shopper
TELUS International
09.2022 - 11.2022
- Purchased product from assigned shops to ensure accuracy of online business practices.
- Job involved documentation, independent time management, and maintaining confidentiality.
- Demonstrated thorough and accurate information documentation, research skills, and discretion pertaining to confidentiality.
Direct Supports Person
Ackley Aces
Medford, OR
08.2021 - 08.2022
- Serviced disabled individuals to help them gain or maintain independence.
- Helped participants with daily tasks and chores, emotionally regulate, integrate with the community, and was trained in CPR to help during emergencies.
- Was able to help a client achieve a personal goal on his own volition.
Nursery Volunteer
Rogue Valley Christian Church
Medford, OR
11.2017 - 08.2022
- Cared for toddlers and infants during church services.
- Kept children engaged, clean, and fed.
- Informed parents of any updates or concerns.
- Maintained good relations with staff and members, and became a regular babysitter through a connection made there.
- Also took up being a sitter for the Church's Mom's Bible Study.
Employee
Art 4 Joy
Medford, OR
02.2020 - 03.2020
- Served Alcohol, food, and beverages during Paint and Sip events (Liquor License and Food Handlers Permit received).
- Assisted customers in painting canvas and pottery.
- Maintained store, answered phone calls, and entertained guests.
- Updated and documented orders and projects as needed.
Bookstore Temp
Rogue Community College
Medford, OR
03.2019 - 03.2020
- Served students and made certain they received the correct books for the correct courses.
- Maintained the store and ensured that books were located in their proper places for easy access.
- Updated status of textbooks as needed, restocked items, and handled money at the cash register.
- Register duties included handling purchases with cash, card and financial aid, as well as processed returns, buybacks and selling of textbooks.
- Was able to decorate a display in time for the Winter Season.
Model
Outlook Studios
Ashland, OR
04.2016 - 03.2020
- Posed and created outfits and makeup looks to model for art classes.
- Maintained good relations with the artist and her students.
- Sat still for long periods of time.
- Created a variety of looks for students to practice different techniques.
- Was the subject of various paintings featured in galleries and on the Artist's website.
Employee
Cottage Quilts
Medford, OR
12.2019 - 01.2020
- Served customers and cut fabric depending on specifications and project.
- Cleaned and maintained store, and updated stock.
- Was able to learn more about how independent craft businesses operated.
Hard Crafts Temp
Craft Warehouse
Medford, OR
09.2019 - 11.2019
- Served customers on the floor and at the register.
- Helped with events and projects, advertised special events.
- Cleaned and organized stock and the store, making sure new product was put out and easy for customers to access.
- Money and cash handling duties were also involved.
- Was able to send out many invites for the annual holiday event which resulted in a large turnout and many sales.
Apparel Associate
Fred Meyer
Medford, OR
07.2016 - 09.2019
- Customer service position, primarily working at the apparel register.
- Organized and cleaned store and stock, handled and counted money, made sure coupons were used properly.
- Achieved an Employee Award for excellent Customer Service, and made OSAT scores go up.
- Was also able to serve samples for special occasions and created an entertaining environment.
Team Member
JoAnn Fabrics
Medford, OR
07.2015 - 07.2016
- Customer service position.
- Cut fabric and recommended product for customer's projects.
- Worked the register and handled cash.
- Advertised our ads and coupons when able.
- Was able to help ease a stressful Black Friday with bubbly attitude and improvisation.
Playcenter Attendant
Alaska Club
09.2013 - 02.2014
- Supervised children from ages 0-12 while parents/guardians used gym facilities.
- Job involved documentation, regular cleaning, and engaging with guests.
- Was trained in CPR, and made meaningful connections with members, and encouraged regular customers.
Education
Bachelor's -
UAA
Anchorage, AKStudent of the Semester -
King Career Center
Anchorage, AKHighschool Diploma -
FPCS
Anchorage, AKSkills
- Customer service
- Cashiering
- Money handling
- Organization
- Punctuality
- Researching
- Experience with disabled individuals
- Experience with children
- Experience with diverse communities
- Time management
- Teamwork
- Technical support
- Interpersonal communication
- Adaptability
- Familiarity with the Dewey Decimal System
- Familiarity with technology such as Microsoft Office
- Bookbinding techniques and repair
- Illustration and graphic design
Certification
- Driver's License
- CPR
- Food Handler's Permit
- Nurse Assistant Certification
Pronouns
she/any
Timeline
Bear Builder
Build A Bear Workshop Inc
06.2025 - 12.2025
Library Page
KCLS
03.2024 - 12.2025
Direct Supports Person
Community Living
11.2023 - Current
Temp
Puget Bindery
08.2023 - 10.2023
Online Mystery Shopper
TELUS International
09.2022 - 11.2022
Direct Supports Person
Ackley Aces
08.2021 - 08.2022
Employee
Art 4 Joy
02.2020 - 03.2020
Employee
Cottage Quilts
12.2019 - 01.2020
Hard Crafts Temp
Craft Warehouse
09.2019 - 11.2019
Bookstore Temp
Rogue Community College
03.2019 - 03.2020
Nursery Volunteer
Rogue Valley Christian Church
11.2017 - 08.2022
Apparel Associate
Fred Meyer
07.2016 - 09.2019
Model
Outlook Studios
04.2016 - 03.2020
Freelance Graphic Artist and Illustrator
Steekira
11.2015 - Current
Team Member
JoAnn Fabrics
07.2015 - 07.2016
Playcenter Attendant
Alaska Club
09.2013 - 02.2014
Bachelor's -
UAA
Student of the Semester -
King Career Center
Highschool Diploma -
FPCS