Selena Zacarias
East Peoria,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Person
Apostolic Christian LifePoints
09.2021 - Current
- Enhanced the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
- Provided transportation to appointments, community outings, and recreational activities to encourage social integration.
- Implemented behavior support strategies that reduced negative behaviors while promoting adaptive coping techniques.
- Served as an advocate for clients'' rights by attending meetings with service providers and voicing concerns when necessary.
Service Advisor
Mike Miller Kia, Mitsubishi, & Genesis
03.2024 - 08.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Culver's Restaurant
Fast Food Worker
04.2021 - 08.2021
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Demonstrated exceptional problem-solving skills, addressing complex guest concerns or operational issues with diplomacy and poise.
Education
Associate of Applied Science - Automotive Technology
Illinois Central College
East Peoria, IL05.2024
High School Diploma -
East Peoria Community High School
East Peoria, IL05.2022
Skills
- Patience and understanding
- Behavioral support
- Positive Reinforcement
- Customer Service
- Computer Skills
- Multitasking and Organization
Certification
CPR
Timeline
Service Advisor
Mike Miller Kia, Mitsubishi, & Genesis
03.2024 - 08.2024
Direct Support Person
Apostolic Christian LifePoints
09.2021 - Current
Culver's Restaurant
Fast Food Worker
04.2021 - 08.2021
Associate of Applied Science - Automotive Technology
Illinois Central College
High School Diploma -
East Peoria Community High School
CPR
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