Selena Zacarias
East Peoria,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level technician position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Direct Support Person
Apostolic Christian LifePoints
2021.09 - Current
- Enhanced the quality of life for individuals with disabilities by providing direct support and assistance in daily living tasks.
- Ensured a safe and secure environment for clients, completing regular safety checks and addressing potential hazards.
- Responded promptly to emergencies or crises situations, implementing appropriate intervention strategies as needed.
- Provided transportation to appointments, community outings, and recreational activities to encourage social integration.
Fast Food Worker
Culver's Restaurant
2021.04 - 2021.08
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
Retail Cashier
Target
2020.09 - 2021.01
- Enhanced customer satisfaction by providing efficient and accurate cash-handling services.
- Streamlined checkout process for faster transactions, resulting in shorter wait times for customers.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Contributed to loss prevention efforts by adhering to cash handling policies and procedures.
- Processed various payment methods accurately while maintaining confidentiality of customer information.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Utilized strong product knowledge to assist customers with questions and recommendations, boosting overall satisfaction levels.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
Education
Associate of Applied Science - Automotive Technology
Illinois Central College
East Peoria, IL05.2024
High School Diploma -
East Peoria Community High School
East Peoria, IL05.2022
Skills
- First aid and CPR
- Personal care assistance
- Social skills development
- Team collaboration
- Conflict resolution
- Adaptive learning strategies
- Effective communication
- Documentation and reporting
- Technology proficiency
- Stress management techniques
- Housekeeping and maintenance
- Goal setting and planning
- Crisis intervention
- Active listening
- Empathy and compassion
- Patience and understanding
- Safety and risk management
- Direct Patient Care
- First Aid and Safety
- Behavior Redirection
- Ability to Lift
- Physical Stamina
Certification
CPR Certificate
References
References available upon request.
Timeline
Direct Support Person
Apostolic Christian LifePoints
2021.09 - Current
Fast Food Worker
Culver's Restaurant
2021.04 - 2021.08
Retail Cashier
Target
2020.09 - 2021.01
Associate of Applied Science - Automotive Technology
Illinois Central College
High School Diploma -
East Peoria Community High School
CPR Certificate
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