Karen Lang
Newberg
Summary
Efficient secretary with extensive experience in administrative support across diverse office settings. Expertise in schedule management, correspondence handling, and precise record maintenance. Demonstrated ability to enhance workflow processes and improve organizational communication. Strong work ethic, adaptability, and exceptional interpersonal skills contribute to positive team dynamics and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Direct Support Person
Essential Services
McMinnville
08.2025 - Current
- Facilitated development of social skills and community engagement among clients.
- Demonstrated sensitivity in interactions with diverse cultural populations.
- Implemented behavior modification techniques to enhance client functioning levels.
- Encouraged independence while offering essential support to vulnerable individuals.
- Attended trainings for job responsibilities, including CPR and First Aid certification.
- Organized recreational activities promoting physical fitness, socialization, and learning.
- Educated families on community resources benefiting their loved ones.
Direct Support Professional
Empowered Services
Tualatin
01.2025 - Current
- Facilitated a safe and supportive environment for clients with intellectual and developmental disabilities.
- Implemented behavior management techniques to foster positive interactions among clients.
- Coordinated recreational activities to boost client engagement and enjoyment.
- Collaborated with healthcare professionals to create comprehensive care plans for clients.
- Supported clients in developing social and communication skills through targeted interventions.
- Accompanied individuals on outings to encourage independence and community integration.
- Maintained a clean, organized environment to promote client safety and happiness.
Weekend On-Call Scheduler
Visiting Angel’s
Newberg
06.2019 - Current
- Fielded all incoming calls on weekends, triaging urgent needs and scheduling conflicts.
- Provided caregivers with advice while ensuring adherence to established procedures.
- Assured coverage of client shifts during emergent situations.
- Supported cross-functional teams by delivering timely updates on schedules.
Secretary II
Newberg School District
Newberg
09.2020 - 12.2025
- Organized school events and activities, ensuring all logistics were in place.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Managed calendar reminders for upcoming deadlines or events.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Created and updated spreadsheets to track and report data.
- Developed an efficient document tracking system which allowed quick access to all necessary paperwork.
- Managed student enrollment processes and maintained accurate records.
- Coordinated communication between students, faculty, and administration.
- Utilized student information systems to track enrollment data effectively.
- Processed student registrations and maintained accurate records in the student management software.
- Assisted in preparing budgets and financial reports for management review.
- Maintained confidentiality of sensitive information at all times.
- Supported audits by organizing necessary financial information and reports.
- Monitored budget expenditures to ensure compliance with organizational policies.
Direct Support Professional
Alliance Services
Newberg
06.2020 - 12.2024
- Assisted clients with daily living activities and personal care needs.
- Supported social and communication skill development for clients.
- Followed care plans to administer medications accurately.
- Tracked client progress through observations and conversations.
- Planned, prepared, and assisted with healthy meals and snacks.
- Monitored client health and reported significant changes promptly.
- Helped clients adjust to new lifestyles during recovery periods.
- Developed relationships with families to ensure continuity of care.
Substitute Classified Educational Assistant/Secretary
ESS
Hillsboro
04.2019 - 09.2020
- Executed duties of school secretaries and educational assistants as required.
- Facilitated effective communication and customer service for students, parents, staff, and vendors.
- Managed document processing to ensure compliance with district, state, and federal regulations.
- Assisted Principal with administrative tasks to maintain smooth office operations.
- Prepared and processed documents, invoices, and orders to fulfill institutional requirements.
Customer Service Specialist/ Circulation Manager/Adverting Sales
Pamplin Media Group
Woodburn
05.2013 - 03.2019
- Provide customer service by phone, face to face and in writing as well as perform the duties of office manager, circulation manager, front desk receptionist, process daily and weekly payments, classified and retail advertising sales.
- Scheduled advertising.
- Assisted to maintain community and customer relations.
- Complete order tickets and assure inventory of product is maintained and communicated with other sites.
- Perform all duties of Office Manager.
- 650 N First St, Woodburn, OR 97071, 503-981-3441
Ministry Support Assistant
2nd Street Community Church
Newberg
07.2012 - 05.2013
- Temporary office assistance, prepare weekly bulletins, create worship slides, and web communications.
- Offer resources when necessary to drop-in center guests.
Staffing Coordinator
Providence Health and Services
Portland
11.2012 - 02.2013
- Coordinated staffing schedules to align with operational needs across multiple departments.
- Managed staff scheduling based on forecasted sales volumes to enhance efficiency.
- Tracked timekeeping responsibilities and processed employee time off requests in scheduling tasks.
- Supported workforce planning initiatives to optimize staffing levels effectively.
- Provided administrative support for payroll processing and addressed employee inquiries.
- Collaborated with diverse teams to address product and service-related issues successfully.
Fostering Hope Intern
Catholic Community Services
Salem
01.2012 - 03.2012
- Organized community outreach events to engage diverse populations effectively.
- Collaborated with team members to create educational resources tailored for clients.
- Tracked client interactions in case management software for accurate data maintenance.
- Supported case management by preparing documentation and ensuring record accuracy.
- Gathered client feedback on service experiences to identify areas for improvement.
- Documented activities throughout internship for evaluation and reference purposes.
Customer Service Supervisor
A-dec. Inc.
Newberg
05.2007 - 08.2010
- Managed daily customer service operations for a leading dental equipment manufacturer.
- Resolved escalated customer issues to ensure satisfaction and retention.
- Coordinated communication between departments for effective problem resolution.
- Implemented training programs to enhance team performance and knowledge.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Created reports on daily, weekly, monthly basis related to customer service activities.
Education
BS - Human Services
Walden University
Minneapolis, MNSkills
- Accurate record keeping
- Confidentiality
- Organizational skills
- Data entry and word processing
- Office management
- Bookkeeping and accounting
- Time management
- Community engagement
- Team collaboration and independence
- Customer service expertise
- Invoicing and budgeting
- Technological proficiency
- Attention to detail
- Effective communication skills
- Social skill development
- Safety compliance
- Disability awareness
- First aid and CPR
- Behavioral support
- Documentation and reporting
Affiliations
Special Olympics Oregon Yamhill County
Timeline
Direct Support Person
Essential Services
08.2025 - Current
Direct Support Professional
Empowered Services
01.2025 - Current
Secretary II
Newberg School District
09.2020 - 12.2025
Direct Support Professional
Alliance Services
06.2020 - 12.2024
Weekend On-Call Scheduler
Visiting Angel’s
06.2019 - Current
Substitute Classified Educational Assistant/Secretary
ESS
04.2019 - 09.2020
Customer Service Specialist/ Circulation Manager/Adverting Sales
Pamplin Media Group
05.2013 - 03.2019
Staffing Coordinator
Providence Health and Services
11.2012 - 02.2013
Ministry Support Assistant
2nd Street Community Church
07.2012 - 05.2013
Fostering Hope Intern
Catholic Community Services
01.2012 - 03.2012
Customer Service Supervisor
A-dec. Inc.
05.2007 - 08.2010
BS - Human Services
Walden University