Justine Link
TENNESSEECOLONY,TX
Summary
Detail-oriented professional with experience in education, administrative support, and insurance verification. Expertise includes managing operations, maintaining records, coordinating schedules, and verifying coverage. Strong communication, organization, and problem-solving skills enhance team support and foster positive relationships with students and clients. Seeking to leverage a diverse background in a professional office or administrative role.
Overview
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Teacher
Westwood Independent School District
Palestine, Texas
08.2023 - 11.2026
- Delivered classroom instruction aligned with Westwood Independent School District curriculum
- Planned lesson activities for diverse student learning needs
- Assessed student progress using classroom assignments and quizzes
- Managed classroom behavior using district expectations and routines
- Communicated student concerns with parents and campus staff
- Collaborated with Westwood Independent School District teachers on lesson planning
- Supported individualized learning plans for students with special needs
- Monitored attendance and maintained accurate student records
- Built and strengthened positive relationships with students, parents, and teaching staff.
Customer Service Representative
Maximus Call Center
Athens, Texas
08.2022 - 08.2023
- Handled inbound customer calls for Maximus Call Center using approved service scripts.
- Resolved account questions and service issues with clear, professional communication.
- Explained program policies, benefits, and next steps to callers.
- De-escalated upset callers through calm listening and respectful problem solving.
- Verified customer information while following confidentiality and compliance procedures.
- Documented call notes and case updates in customer service systems.
- Navigated multiple systems to access records and update customer details.
- Escalated complex concerns to supervisors and specialized support teams.
Personal Shopper
Walmart
Palestine, TX
03.2019 - 05.2020
- Selected groceries and merchandise according to customer pickup orders.
- Shopped Walmart online orders using handheld devices and store app.
- Checked product quality, freshness, and expiration dates during order assembly.
- Substituted unavailable items using Walmart guidelines and customer preferences.
- Staged completed orders in pickup areas for customer retrieval.
- Loaded customer vehicles with correct Walmart pickup orders and bags.
- Communicated with customers about order changes, substitutions, and pickup details.
- Maintained organized carts, coolers, and fulfillment areas during busy shifts.
- Ensured customer satisfaction by addressing needs and concerns promptly. with quick, accurate service under tight deadlines.
- Maintained a high level of customer service while ensuring customer satisfaction.
Customer Service Representative
Results LLC
Palestine, TX
02.2017 - 03.2019
- Explained benefits, claims, and enrollment options to members
- Reviewed health insurance programs cases and clarified member coverage questions
- Documented calls, cases, and plan changes in insurance databases
- Processed eligibility updates using health insurance systems and plan records
- Coordinated referrals with providers and internal health insurance teams
- Supported health insurance programs staff with case follow-up and correspondence
- Worked collaboratively with other departments to ensure timely resolution of customer issues.
- Advised customers on changes in healthcare regulations and laws affecting their coverage.
- Developed strategies for improving customer satisfaction with health insurance services.
Administrative Assistant
Wise Plumbing
Palestine, TX
08.2014 - 02.2017
- Managed customer calls and service requests for Wise Plumbing office, enhancing customer satisfaction and service efficiency.
- Scheduled plumber appointments and coordinated daily dispatch calendars
- Communicated with technicians about schedule changes and job details
- Supported customers with service updates and follow-up calls
- Facilitated transactions for timely payment processing and tracked billing inquiries for plumbing accounts, ensuring financial accuracy.
- Prepared invoices, estimates, and work orders for plumbing jobs
- Updated customer records and service files in office systems
- Ordered office supplies and maintained front desk organization
- Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality compliance.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained confidential payroll files and employee records
- Verified wage calculations, deductions, and direct deposit details for payroll accuracy.
- Processed employee payroll data using payroll software and timekeeping records.
Education
Associate of Applied Science - Business Administration And Management
The University of Texas At Tyler
Tyler, TX 01.2024 - 12.2025
Skills
- Assessment creation
- Student engagement
- Visual aid design
- Effective listening
- Verbal and written communication
- Problem solving
- Conflict resolution
- Empathy and patience
- Critical thinking
- Team collaboration
- Faculty collaboration
- Customer service
- Community involvement
- Office administration
- Records organization
- Record keeping
- Data entry
- Spreadsheet management
- Calendar management
- Scheduling
- Task management
- Call handling
- 10-key proficiency
- Multi-line phone systems
- Financial support
- Eligibility verification
- Data analysis
- Meticulous attention to detail
- Multi-tasking
- Relationship building
- Continuous learning
- Dedicated team player
- Strong problem solver
- Flexible and adaptive
- Presentation design
- Account management
- Typing proficiency
- Strong problem solver
Timeline
Associate of Applied Science - Business Administration And Management
The University of Texas At Tyler
01.2024 - 12.2025
Teacher
Westwood Independent School District
08.2023 - 11.2026
Customer Service Representative
Maximus Call Center
08.2022 - 08.2023
Personal Shopper
Walmart
03.2019 - 05.2020
Customer Service Representative
Results LLC
02.2017 - 03.2019
Administrative Assistant
Wise Plumbing
08.2014 - 02.2017