Justine Lucero

• Helping with preparedness by opening tasks & specific cleaning & stocking essentials to ensure operational readiness throughout day shift.
• Coordinated as needed the preparation of salads, vegetables, proteins, and sauces, maintaining high standards of quality and freshness.
• having many drive thru & more currently front register interactions providing excellent customer service.
• maintain cash handling skills.
• Thoroughly assisting with accuracy making & organizing regular or catering orders.

• Prepared customer orders with speed and accuracy to ensure satisfaction.
• Maintained cleanliness of workstations and dining areas to uphold health standards.
• Assisted by excellent drive thru & lobby customer service
• Adapted quickly to changing menu items and customer preferences for improved service delivery.
• Contributed to team success by completing jobs quickly and accurately.
• Maintained productive, efficient approach to all tasks.
• Collaborated with team members to optimize workflow during peak hours.

• keeping an organized work area either at checkout or sales floor when assigned.
• Executed customer service operations by scanning and retrieving item prices efficiently.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Boosted team efficiency, shared best practices in cash handling and customer interaction.
• Assisted customers with returns, refunds and resolving transaction issues.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Closing responsibilities

• Good quality room make overs
• Executed daily cleaning routines for rooms and common areas, ensuring high standards of hygiene and presentation.

Hotel changed company to new management sold to HMC entitled Hotel Management and Consulting. Surpassing this I already attained my role & applied to stay as a housekeeper.

• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Cleaned stay over rooms bathrooms, and living spaces to comply with sanitation and hygiene standards, provided fresh new linens/ towels. contributed to the hotels reputation for cleanliness & comfort by providing exceptional hospitality service in these ways.
• Cleaned checkout rooms; vacuumed & mopped floors to maintain clean and tidy environment setting up fresh presentation of amenities and replacing all linens

• Delivered sandwiches efficiently, ensuring timely service and customer satisfaction.
• Maintained accurate delivery records and handled cash transactions with precision.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Navigated routes effectively to optimize delivery times
• Team work of focus and strategy in customer service dine in at the shop as well as being sent out delivering food orders.
• Closing responsibilities

• Office duties; checking in appointment arrivals, writing dismissals, at times cash handling with collecting payment from pet parents, taking phone calls, scheduling appointments, making supply orders, filling prescriptions, contacting laboratory for pick ups as needed.
• Enhanced patient care by assisting veterinarians with examinations my part being about canine / feline restraint, pre-surgical preparations, monitoring patient under anesthesia, checking vital signs, post-surgical care of patients.
• Keeping cleaned and disinfected exam areas after each patient.
• sterilizing surgical equipment by using autoclave