Justine Magomo
Coram,NY
Summary
Adept Medical Billing Specialist/Customer Service Manager with a proven track record at Elite Medical Revenue Solutions, enhancing customer satisfaction and streamlining billing processes. Skilled in Tebra software and HIPAA compliance, I excel in files management and embody a quality-oriented team spirit. My expertise has significantly contributed to operational efficiency and customer service excellence.
Overview
12
12
years of professional experience
Work History
Medical Billing Specialist/Customer Service Manager
Elite Medical Revenue Solutions
Coram, NY
06.2018 - Current
- Generated and distributed month-end statements for customers and resolved related concerns.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Posted charges, payments and adjustments.
- Handled billing, waivers and claims for private and commercial clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated and maintained databases with current information.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Ordered and restocked supplies in line with budget limits and office needs.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Reviewed patient records and assigned accurate codes for diagnoses and procedures.
- Collaborated with healthcare providers to verify necessary documentation for coding accuracy.
- Performed quality assurance checks on coded data.
- Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Service Representative
North Shore Answering Service
Port Jefferson, NY
03.2013 - 06.2018
- Implemented innovative methods for streamlining the customer service process.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prevented key account losses by researching discrepancies and correcting problems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted available products and services to customers during service, account management and order calls.
Education
Associate of Arts -
Suffolk County Community College
Selden, NY06-2015
Skills
- Tebra software application proficiency
- Files and records management
- Bill payment
- Quality-oriented team player
- Generally accepted accounting principles (GAAP)
- HIPAA compliance
Timeline
Medical Billing Specialist/Customer Service Manager
Elite Medical Revenue Solutions
06.2018 - Current
Customer Service Representative
North Shore Answering Service
03.2013 - 06.2018
Associate of Arts -
Suffolk County Community College