Justine Nguyen
West Chicago,IL
Summary
Reliable Medical Support professional with almost 3 years of experience in the hospital environment. Expertly assist with office operations and physician support by gathering patient information, doing POCT, and blood work. Cheerful during each patient interaction to improve satisfaction ratings and patient retention. Making sure to practice and follow HIPPA and hospital protocols.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pediatric Medical Assistant
Rush Hospital
05.2023 - Current
- Obtained and documented patient medical history, vital signs, and current complaints at intake.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared lab specimens for diagnostic evaluation.
Pharmacy Technician
Osco Drug Pharmacy
08.2022 - 05.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Server/Hostess
The Four Seasons Restaurant
03.2021 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Physical Therapy Technician
Suburban Physical Therapy
04.2022 - 08.2022
- Inventoried supplies and ordered more for office and patient rooms.
- Assisted physical therapists with patient examinations using manual therapy techniques and therapeutic exercise instruction.
- Determined therapies, requested materials, and received equipment in accordance with patient care initiatives and insurance plans.
Associate
Wal-Mart, Walmart
06.2020 - 02.2021
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Certification -
A Plus Healthcare Training
St.Charles ILAssociate of Science - Biology
Waubonsee Community College
Sugar Grove, IL05.2025
High School Diploma -
Bartlett High School
Bartlett, IL05.2022
Skills
- Customer Service
- Administering Immunizations
- Preventive Health Practices
- Communication Skills
- Organizational Skills
- Medical Terminology
- Pharmacy Technician Experience
- Patient Data Management Systems
- Patient Relations
- Pharmacy Relations
Certification
Certified Phlebotomy Technician
July 2022 to Present
EMT Certification
July 2023 to July 2025
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Pediatric Medical Assistant
Rush Hospital
05.2023 - Current
Pharmacy Technician
Osco Drug Pharmacy
08.2022 - 05.2023
Physical Therapy Technician
Suburban Physical Therapy
04.2022 - 08.2022
Server/Hostess
The Four Seasons Restaurant
03.2021 - 02.2023
Associate
Wal-Mart, Walmart
06.2020 - 02.2021
Certification -
A Plus Healthcare Training
Associate of Science - Biology
Waubonsee Community College
High School Diploma -
Bartlett High School
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