Justine Olson
Flanagan,IL
Summary
ABO Certified Optician leading with experience in managing teams, developing employees, tracking metrics, and providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
1107 Optique Team Lead
VisionPoint Eye Center
Bloomington , IL
07.2026 - Current
- Staffed and scheduled team of 20 to ensure optimal coverage and service delivery
- Coordinates staff and patient flow
- Writing and delivering annual performance reviews
- Organizing and facilitating training meetings
- Payroll management
- Created supportive resource documents to facilitate team training and improve workflow
- Developed partnerships with other department leads to enhance collaboration and streamline patient care
- Creating weekly team newsletter
- Responsible for adjusting associate ledgers for company discounts
ABO Certified Optician
VisionPoint Eye Center
Bloomington , IL
10.2024 - Current
- Personalizing customer experiences by selecting frame and lens combinations tailored to individual needs
- Explain vision insurance benefits and policies, process claim submissions accurately
- Create and order spectacle jobs through Compulink EHR software, maintaining organized and accurate patient records
- Dispense, adjust, and repair spectacles to improve fit, comfort, and customer satisfaction
ABO Certified Optician
Aspen Eyewear
Boulder , CO
05.2022 - 08.2024
- Luxury Eyewear Boutique
Optician
Pearle Vision
Centennial, CO
02.2018 - 05.2022
- Eyewear and Contact Lens sales
- Received ABO Certification August 2019
Sales Manager
Sunglasses Hut
Denver, CO
05.2016 - 02.2018
- Managed team of 8
Education
Bachelor of Science - Family And Consumer Sciences
Western Illinois University
Macomb, IL12-2013
Skills
- Problem solving
- Customer communication
- Conflict resolution
- Schedule management
- Task delegation
- Performance monitoring
Timeline
1107 Optique Team Lead
VisionPoint Eye Center
07.2026 - Current
ABO Certified Optician
VisionPoint Eye Center
10.2024 - Current
ABO Certified Optician
Aspen Eyewear
05.2022 - 08.2024
Optician
Pearle Vision
02.2018 - 05.2022
Sales Manager
Sunglasses Hut
05.2016 - 02.2018
Bachelor of Science - Family And Consumer Sciences
Western Illinois University