Justine Perrin
Seattle,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and retention.
Overview
9
9
years of professional experience
Work History
Workplace Experieince Lead/Interim Office Manager
DocuSign
02.2023 - Current
- Successfully managed day-to-day operations onsite
- Supporting and facilitating logistics and execution of Workplace Programs: Return to Office, Food and Beverage Programs, Office design and Space planning.
- Event Planning for Local events and large scale Company-wide celebrations to encourage connection, morale, and retention
- Built strong relationships with internal and external stakeholder leaders across business to communicate strategic goals and initiatives.
- Process and track invoices, credit card statements, and receipts and review expense reports.
- Worked with internal partners to design and execute strategic internal communications to increase employee alignment and engagement.
Workplace Experience Coordinator
DocuSign
09.2021 - 02.2023
- Resolved internal stakeholder complaints using established follow-up procedures and cultivated new approaches for adaptability
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Managed successful day-to-day operations of administrative tasks and projects by maximizing productivity from available resources.
- Engaged in both long and short-term project planning, strategizing for on-time, high-quality deliverables.
Site Coordinator
DocuSign
09.2017 - 09.2021
- Identified internal partner resources and networked with local vendors to coordinate site upkeep and internal projects
- Completed clerical tasks such as filing, copying, and distributing mail.
- Built rapport with internal stakeholders by becoming a well-known touchpoint for information and resolutions
- Developed comprehensive plans for large-scale projects that involved coordinating multiple teams.
Shift Lead
Starbucks
05.2016 - 09.2017
- Trained and mentored new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
Assistant Lab Manager, Disability Resource Center
University Of California, Santa Cruz
06.2014 - 07.2015
- Kept laboratory in compliance with applicable guidelines and laws.
- Trained and supervised staff, scheduled work hours and assigned projects 5-10-person work group.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Bachelor of Arts - Intensive Psychology
University of California, Santa Cruz
Santa Cruz, CA06.2015
Skills
- Organizational Skills
- Customer Satisfaction
- Project Management
- Resource Coordination and Allocation
- Senior Leadership Support
- Business Acumen
- Strategic Planning
- Excellent Multitasking Abilities
- Event Coordination
- Account Reconciliation
Timeline
Workplace Experieince Lead/Interim Office Manager
DocuSign
02.2023 - Current
Workplace Experience Coordinator
DocuSign
09.2021 - 02.2023
Site Coordinator
DocuSign
09.2017 - 09.2021
Shift Lead
Starbucks
05.2016 - 09.2017
Assistant Lab Manager, Disability Resource Center
University Of California, Santa Cruz
06.2014 - 07.2015
Bachelor of Arts - Intensive Psychology
University of California, Santa Cruz
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