Justine Sarno
Fort Worth,TX
Summary
Dynamic professional skilled in customer service and relationship management. Known for effective problem-solving and organizational abilities, contributing to streamlined operations and superior client experiences.
Dedicated professional with proven strengths in customer support, problem-solving, and client relationship building. Committed to optimizing workflow processes and enhancing service delivery for improved client satisfaction.
Results-driven customer support specialist with extensive experience in maintaining accurate records and fostering positive client interactions. Recognized for excellent communication skills and a goal-oriented mindset that consistently enhances customer satisfaction and loyalty.
Professional representative with robust experience and strong commitment to delivering exceptional results. Effective at collaborating within teams and adapting to changing needs to ensure reliability and success. Skilled in communication, problem-solving, and customer relations, with focus on achieving impactful outcomes. Valued for proactive approach, integrity, and ability to build lasting professional relationships.
Overview
24
24
years of professional experience
Work History
Rep Payee
Caregiver, Inc.
Fort Worth, TX
07.2021 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with families to provide updates on client well-being.
- Maintained accurate records of client care and service delivery.
- Collaborated with healthcare professionals to coordinate care plans tailored to individual needs.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
- Handled my own territory (7 locations across Texas)
Administrator of Service and Parts
Broadbent, Inc.
Fort Worth, TX
04.2019 - 06.2020
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Refined customer feedback mechanisms to improve overall service delivery effectiveness.
- Nurtured positive client interactions to support long-term loyalty and encourage repeat transactions.
- Directed conflict resolution efforts to maintain professionalism and manage high-pressure scenarios.
- Managed resolution of customer complaints to enhance satisfaction and strengthen client relationships.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Handled over 100 emails per day.
Customer Service Representative
Rs America
Fort Worth, TX
04.2014 - 12.2016
- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Analyzed and improved customer feedback workflows, resulting in increased service delivery efficiency.
- Mentored new team members on best practices and company policies.
- Implemented training programs, increasing team knowledge and performance consistency.
- Developed and maintained positive client relationships, fostering loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled over 100 emails daily, between 50-70 calls daily.
Customer Service Representative
Northern Jersey Reserve Supply
Elmwood Park, NJ
07.2002 - 09.2013
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Streamlined customer feedback processes, enhancing service delivery efficiency.
- Analyzed customer service metrics to identify improvement opportunities and drive solutions.
- Collaborated with cross-functional teams to enhance product availability and customer satisfaction.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Improved resolution time with effective problem-solving for customer complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded proactively and positively to rapid change.
- Printed out 20-40 pickup tickets daily, and 10-15 delivery tickets daily.
Education
Word Processing Certificate - Word Processing Certificate
Business Training Institute
Paramus, NJ01-1991
High School Diploma -
Garfield High School
Garfield, NJ06.1987
Skills
- Customer relations
- Records management
- Excellent communication
- Organizational skills
- Problem-solving
- Microsoft office
Timeline
Rep Payee
Caregiver, Inc.
07.2021 - Current
Administrator of Service and Parts
Broadbent, Inc.
04.2019 - 06.2020
Customer Service Representative
Rs America
04.2014 - 12.2016
Customer Service Representative
Northern Jersey Reserve Supply
07.2002 - 09.2013
High School Diploma -
Garfield High School
Word Processing Certificate - Word Processing Certificate
Business Training Institute