Justine Shukrani

Mason,OH

Summary

Motivated and detail-oriented IT professional with a strong foundation in cybersecurity and technology support, gained through Kable Academy's rigorous Cybersecurity program. Passionate about providing exceptional customer service and solving complex technical challenges. Skilled in troubleshooting, network management, and IT security practices, with a proven ability to communicate effectively and contribute to secure and efficient IT environments. Fluent in French, with a commitment to delivering outstanding support in diverse environments.

Overview

years of professional experience

Work History

IT Support Specialist

CK Tech Limited

05.2025 - Current

Provide desktop support including troubleshooting hardware, software, and network issues for end users.

Perform PC installation, imaging and configuration of systems to meet operational requirement.

Deliver strong costumer service by communicating effectively with non-technical users and ensuring timely resolution of issues.

Document incidents, solutions and parts replacement in ticketing systems to ensure accuracy and compliance with company processes.

Caregiver

Cedar Village

08.2018 - 12.2019

Provided compassionate care to elderly individuals, assisting with daily living activities such as appointments, errands, meal preparation, and housekeeping
Maintained detailed daily reports to ensure continuity of care and open communication with healthcare teams
Developed strong interpersonal and communication skills through regular interactions with residents and their families

Education

Certificate - IT Fundamentals, Cybersecurity & Networking

Kable Academy

Blue Ash, OH

07.2024

IT Support Specialist Training Program - undefined

USA Generation/Choose U

12.2022

Skills

Technical Support: Troubleshooting devices (computers, printers), network issues, and software-related problems
Networking: Network installation and monitoring, IPv4/IPv6, OSI/TCP models, routing, switch and router management, cabling, and topologies
Cybersecurity: Incident response procedures, risk management, application security, managing two-factor authentication, public key infrastructure, SSL and encryption
IT Fundamentals: Hardware and operating system installation/configuration, data backup methods, mobile device management, virtual machine creation

Microsoft Applications: Proficient in Microsoft Office Suite and Active Directory
Cloud Computing: Cloud fundamentals and management
Soft Skills: Strong customer service, critical thinking, attention to detail, interpersonal communication, and active listening
Fluent in French and English

Timeline