Justine Sullivan
Helena,MT
Summary
Reliable and goal-oriented sales associate with over 5 years of experience in the toy and luggage department. Expertise in training staff, optimizing inventory, and resolving customer inquiries, contributing to an engaging shopping experience.
Dedicated sales associate with a proven track record in customer service, problem-solving, and teamwork. Committed to enhancing the customer experience and optimizing inventory management.
Overview
5
5
years of professional experience
Work History
Sales Associate for the Toy/luggage Department
Good Samaritan
Helena MT
12.2020 - 11.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Trained new sales associates on company policies and customer service techniques.
- Developed product displays that increased visibility and promoted seasonal items effectively.
- Managed and Maintained Toy/Luggage Department
- Cleaned and prepared all toys/ luggage for shelf's
- Resolved customer inquiries and complaints efficiently, fostering positive relationships.
- Ensured compliance with company procedures for cash handling and transaction accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma -
Whitehall High School
Whitehall, MTSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Conflict resolution
- Store opening and closing
- Sales strategies
- Meeting deadlines
- Cleaning techniques
- Verbal/written communication
- Stocking and receiving
- Cash handling accuracy
Accomplishments
- Brought in many new customers.
- Exceeded monthly quota
- Increased productivity by implementing several process improvements.
- Project Development - Collaborated with my Supervisor to insure time management
- Awarded the longevity award for being their for over 5 years with no infractions
- Kept my area clean at all times, composed my own cleaning list to insure cleanliness at all times.
- created my own packaging of toys.
- Worked in many areas of the Good Samaritan i.e: Cashiering, handled Candle Department and created the shelf stocking, Was a personal assistant for Ara who ran the funding department, was a Peer Support Specialist for Our Place who is entity of Good Samaritan and was responsible for running Sobriety Groups, the clothing/toiletries , responsible for getting the homeless Driver Licenses and Birth Certificates so they could be housed.
Timeline
Sales Associate for the Toy/luggage Department
Good Samaritan
12.2020 - 11.2025
High School Diploma -
Whitehall High School
Completed all training that was required to keep my position
Every Month Good Sam's would do monthly training for the Diocese IE: Mainly about child abuse, and corporate policies. If this was not completed in a timely manure, we could possibly not receive pay for that pay period
Went to weekly training at OUR PLACE while I worked their for about one and a half years. ( I didn't put this on my job list because its an entity of Good Sam's.) went to training for how to handel people with abusive behaviors, Training for how to obtain driver licenses and birth certificates , first aid and CPR training was required . Monthly meetings for Good Sam's and OUR Place together where we talk about numbers, clients, and dock policys and procedures.