Melanie Hontzas
Madison
Summary
Dedicated Toy Department Manager with a proven track record in enhancing customer satisfaction and training staff. Skilled in conflict resolution, merchandising strategies, and maintaining professionalism under pressure.
Results-driven professional with over 9 years of experience in retail management. Expertise in customer service, problem-solving, and teamwork, consistently achieving high levels of customer satisfaction and effectively resolving conflicts to maintain a positive shopping environment.
Overview
10
10
years of professional experience
Work History
Toy Department Manager
The Commissary
Ridgeland, MS
06.2016 - Current
- Enhanced customer satisfaction by providing exceptional service and support in the toy department and gift section.
- Resolved any complaints from dissatisfied customers in a timely manner.
- Maintaining professionalism when addressing a unhappy or angry customers.
- Identified and communicated with customers regarding certain toys in the store.
- Train staff on the newest toys coming to the store.
- Utilized data to order and reorder product for the store.
Education
Bachelor of Science - Education
Mississippi College
Clinton, MS05-1994
Skills
- Merchandising strategies
- Brand awareness
- Store layout
- Stock control
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
- Quality control
- Customer relations
- Negotiation and conflict resolution
Timeline
Toy Department Manager
The Commissary
06.2016 - Current
Bachelor of Science - Education
Mississippi College