Justine Tamaro
Eugene,OR
Summary
Dynamic technical writer with over 15 years of experience managing projects and creating user focused documentation for software developers, system administrators, network administrators, and end users of various software products and cloud services. Specific deliverables include administrator guides, installation guides,and release notes. Expertise in leading projects to successful completion in fast paced, deadline-driven environments. Strong communication and relationship building skills; comfortable representing Technical Publications in team meetings, leading projects, and working closely with others to develop quality documentation that is accurate, thorough, and easy to use. Excellent organizational skills and unwavering follow up perseverance.
Overview
16
16
years of professional experience
Work History
Staff Technical Writer
Broadcom
12.2023 - Current
- Led creation of a Standalone Security Administration Guide following the acquisition of VMware by Broadcom and the division of the networking and security business unit.
- Worked closely with SMEs to refine security documentation, to extract content and ensure clarity, usability, and alignment with new business structure.
- Rapidly onboarded to Broadcom's proprietary tools and workflows, demonstrating adaptability and a commitment to maintaining high quality documentation during the transition.
- Provided recommendations to improve documentation workflows and knowledge sharing during the acquisition integration phase.
Staff Technical Writer
VMware
05.2014 - Current
- Acted as a release lead, tracking the team's work to ensure everything stayed on schedule, helped with any challenges writers encounter, and represented documentation at cross functional release meetings
- Gathered information by working closely with engineers and subject matter experts, reading design documents and specifications, and hands-on experimentation with pre-release software
- Collaborated with UX to write screen text, and provided recommendations to enhance usability and alignment with user-focused design
- Worked independently to author, update and publish all product documentation including user guides, administrator guides, release notes
- Provided accurate and regular feedback to management on the status of projects with key milestones, dependencies and delivery schedule
- Adept at multitasking; able to focus on time critical projects, while continuing to gather required information and/or feedback on assignments
Senior Technical Writer
Juniper Networks
05.2009 - 05.2014
- Analyzed workloads, assigned and monitored work, created processes, and managed deadlines in order to lead on-time and accurate completion of documentation
- Created topic-based networking documentation for Juniper M, MX, and T Series routers, including concepts, task configuration, command-line interface 'CLI' reference, network configuration examples, troubleshooting, and release notes
- Helped build consensus and relationships with cross-functional teams in development engineering, system test, and marketing
- Team members spanned all levels of the organization
- Chaired weekly meetings for the Junos OS leads and managers to ensure communication and coordination of effort and direction across groups based both in the US and India
- Represented iX on TL9000 audits for three years, earning recognition in project execution from upper management
- During the audits I responded to the auditor's questions about iX processes and procedures
Education
Bachelor of Arts - English, Graduated With Honors
University of California
Santa Barbara, CASkills
- Strong communication skills
- Project management
- Technical writing expertise
Tools & Technologies
Content Management -XMetal, Adobe Experience Manager (AEM), DITA, FrameMaker, SDL Tridion Docs
Design and Prototyping - Figma
Other Tools - Jira, Confluence
Timeline
Staff Technical Writer
Broadcom
12.2023 - Current
Staff Technical Writer
VMware
05.2014 - Current
Senior Technical Writer
Juniper Networks
05.2009 - 05.2014
Bachelor of Arts - English, Graduated With Honors
University of California