Justine Villanueva
Seattle
Summary
Operations professional with deep understanding of process optimization and team management. Known for driving operational excellence and consistently meeting organizational goals. Highly reliable, adaptable, and committed to fostering collaborative work environment. Skilled in resource allocation and performance monitoring.
Overview
6
6
years of professional experience
Work History
Household Manager
Megan Jones, DDS
02.2025 - Current
- Coordinated household schedules, ensuring efficient time management for family activities and appointments.
- Managed inventory of household supplies, maintaining organization and timely procurement to avoid shortages.
- Oversaw maintenance of home systems, coordinating repairs and service visits to ensure optimal functionality.
- Developed and implemented cleaning routines, enhancing overall home environment and promoting family well-being.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
Postpartum Doula
04.2024 - Current
- Daily check-in to create a plan for priorities during the shift
- Provide regular tidying and other light chores around the home related to baby and birthing person
- Provide newborn feeds and care
- Provide resources/answers to questions asked by parents
- Provide reassurance and mental support for parents
- Provide sibling care as needed and when best fit
- Continuing open communicate to meet goals of parents
Clinical Laboratory Technician II
Tasso Inc.
03.2022 - 09.2023
- Work with the research and clinical teams to requisition and process blood samples for clinical diagnostic testing
- Perform laboratory tests and procedures
- Operate and maintain the Roche COBAS C111 Analyzer
- Operate and maintain the Abbott Cell-Dyn Emerald Hematology system
- Organize clinical data into spreadsheets and reports
- Transcribe data into graphs for visual interpretation and presentations
- Work with the engineering team to develop and execute test protocols for the evaluation of new device prototypes
- Maintain calibration and service records for laboratory equipment
- Follow protocols to ensure proper laboratory operations, including sample handling in research (non-CLIA) setting, data collection, & chain of custody
- Train new hire employees and provide
- Support other members of the Research and Development department as needed
Remote Testing Site Supervisor, Program Operations Specialist
University of Washington
05.2021 - 03.2022
- Daily Operations Support:
- Ensure continuous patient flow and proper patient care procedures.
- Ensure proper infection prevention policies and proper use of PPE.
- Coordinate facility set up/demobilization, site maintenance and computer technical support required for site operations.
- Manage inventory of all materials and supplies.
- Write and review site policies and procedures.
- Use SOLV software to review/resolve site feedback, maintain staff access and maintain patient access according to site hours.
- Personnel Management:
- Oversee over 50 staff across three different sites.
- Interview potential candidates and guide hired candidates through onboarding.
- Coordinate new-hire staff’s account access and necessary documents required by the position
- Train leads on proper operation procedures, lead duties and other administrative duties
- Provide staff coaching and devise performance improvement plans with site leads as needed
- Monitor and report staffing levels
- Identify quality issues to site leads staff
- Timecard management
Clinical Laboratory Tech. Lead
University of Washington
06.2020 - 05.2021
- Provide technical laboratory information to healthcare professionals and external clients
- Triage incoming specimen issues through HC1 ticketing software
- Resolve test order issues and ensure specimen that are eligible will be tested and resulted in a timely manner
- Provide quality service for clients while maintaining flexibility and organization through high-stress, fast-paced scenarios
- Maintain professional communication with the clients support services department an external departments
- Adapt established client support services’ workflow procedures for a new team in the virology laboratory department
- Provide coaching to laboratory staff that are deviating from established procedures
- Monitor errors in procedures and implement changes to prevent further errors
- Document new procedures to serve as a reference document for new members or as clarification for anything in question
- Schedule staff according to the anticipated workload
- Coordinate with other leads for obtaining extra staff to meet needs
- Coordinate with multiple laboratory sites and managers to staff temporary Respiratory Urgent Care Clinic
- Audit on-site test results to uphold state laboratory standards
- Monitor patients’ colorectal cancer and cervical cancer screening results and coordinate with primary care providers on the follow-up plan for patients
- Modify work procedures to ensure compliance with UW Laboratory policies and procedures
- Monitor and analyze procedural errors via spreadsheets and implement modification to workflow to prevent further errors
Clinical Laboratory Technician II
University of Washington
09.2019 - 06.2020
- Provide technical laboratory information to healthcare professionals and external clients
- Triage incoming specimen issues through HC1 ticketing software
- Resolve test order issues and ensure specimen that are eligible will be tested and resulted in a timely manner
- Provide quality service for clients while maintaining flexibility and organization through high-stress, fast-paced scenarios
- Maintain professional communication with the clients support services department an external departments
- Adapt established client support services’ workflow procedures for a new team in the virology laboratory department
- Provide coaching to laboratory staff that are deviating from established procedures
- Monitor errors in procedures and implement changes to prevent further errors
- Document new procedures to serve as a reference document for new members or as clarification for anything in question
- Schedule staff according to the anticipated workload
- Coordinate with other leads for obtaining extra staff to meet needs
- Coordinate with multiple laboratory sites and managers to staff temporary Respiratory Urgent Care Clinic
- Audit on-site test results to uphold state laboratory standards
- Monitor patients’ colorectal cancer and cervical cancer screening results and coordinate with primary care providers on the follow-up plan for patients
- Modify work procedures to ensure compliance with UW Laboratory policies and procedures
- Monitor and analyze procedural errors via spreadsheets and implement modification to workflow to prevent further errors
Education
Bachelor’s of Science - Microbiology, Global Health
University of Washington
06.2018
Associate of Applied Science - Physical Sciences
Bellevue College
Bellevue, WA06.2016
Skills
- Operations management
- Performance monitoring
- Staff management
- Compliance management
- Inventory coordination
- Client relations
- Training and mentoring
- Data analytics
Timeline
Household Manager
Megan Jones, DDS
02.2025 - Current
Postpartum Doula
04.2024 - Current
Clinical Laboratory Technician II
Tasso Inc.
03.2022 - 09.2023
Remote Testing Site Supervisor, Program Operations Specialist
University of Washington
05.2021 - 03.2022
Clinical Laboratory Tech. Lead
University of Washington
06.2020 - 05.2021
Clinical Laboratory Technician II
University of Washington
09.2019 - 06.2020
Bachelor’s of Science - Microbiology, Global Health
University of Washington
Associate of Applied Science - Physical Sciences
Bellevue College
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